Vice Chairman of the City People's Committee Truong Viet Dung has just signed and issued Official Letter No. 5744 dated October 24, 2025 on not collecting paper documents for 25 essential online public services.
The document clearly stated: In order to effectively implement Directive No. 24 of the Prime Minister on promoting the implementation of technological solutions to serve people and businesses associated with population data, identification and electronic authentication.
Including the content of "requiring no paper documents for 25 essential online public services that have provided the entire process, replacing it with data mining", the Hanoi People's Committee directed as follows:
Cadres, civil servants, public employees, and employees assigned to guide, receive documents, and handle administrative procedures (AP) at public administrative service centers/ branches, public administrative service points and at competent authorities to handle the non-collection of paper documents for 25 essential online public services such as: Confirmation of ID card number when issued with ID card;
Reissuing and changing citizen identification cards; Registering permanent residence; Registering temporary residence; Issuing and renewing driving licenses; Collecting fines for handling administrative violations in the field of road traffic via recording devices (cold fines);
Registering birth, death, marriage; Registering changes in land use rights, ownership rights of assets attached to land due to changes in information about the person granted a certificate (red book) such as changing the name or legal documents, identification documents, addresses; Registering to take the national high school graduation exam and applying for university, college admission...
Agencies and units with administrative procedures under their authority to receive and resolve the implementation organization and are responsible to the City People's Committee for the above content.
thoroughly grasp the cadres, civil servants, public employees, and employees assigned to guide, receive documents, and resolve administrative procedures who are responsible for supporting and guiding people to submit documents, resolve administrative procedures for 25 essential online public services in the form of a complete online process, without requiring people to provide paper documents in any form or time.
Departments, branches and sectors shall review, develop and submit for approval a restructuring plan to ensure a legal basis for receiving and handling the entire process for administrative procedures under their management.
The City Public Administration Service Center; People's Committees of communes and wards have arranged adequate means, machinery, equipment and human resources to guide and support people in need of implementing administrative procedures at branches and public administrative service points.
Assign the City Public Administration Service Center to strengthen inspection and supervision of receiving and handling administrative procedures at competent authorities in receiving and handling 25 essential online public services; handle or propose handling if cases are found that do not comply with the requirements and instructions of the Prime Minister and the City People's Committee.
