Increase sales points, expand cooperation to affirm leading position
As one of the units assigned the core task of building 5/6 national digital transformation platform groups, MobiFone network operator has focused many resources on promoting digital transformation, building and deploying digital infrastructure, digital platforms, digital services to accompany the Government in implementing the transformation program on all three pillars of digital government, digital economy and digital society, providing digital products and services in many fields and industries.
According to the upcoming plan, MobiFone in the South will continuously expand its scale: MobiFone stores will expand from 40 to 50 stores, MobiFone affiliated stores will expand from 50 to 150 stores... to increase points of sale, promote customer care activities anytime, anywhere.
Not stopping at individual business, MobiFone Telecommunications Corporation and MobiFone Southern have been promoting cooperation with many famous enterprises in many fields to diversify products and services, bringing customers new and interesting experiences. Recently, MobiFone has cooperated with Grab to launch a package for drivers, Be Group Company brings preferential travel packages for customers in Ho Chi Minh City. In addition, the network also cooperates with many universities in the area to expand career opportunities for students.
Last July, MobiFone signed a cooperation agreement with Nguyen Tat Thanh University, providing many internship positions and hundreds of jobs for students. This also helps strengthen the cooperative relationship in training, fostering and developing high-quality human resources, creating conditions for MobiFone to bring to the school and students products and services that improve learning efficiency.
Recently, MobiFone also organized MobiFone Esports Unitour - a Lien Quan Mobile tournament for students at 12 universities in Ho Chi Minh City with a prize scale of up to 70 million VND. This playground not only helps students entertain but also opens up professional job opportunities for them in the potential field of e-sports.
In early June, MobiFone in the South organized the "Masterpiece of Time" music night to thank customers who have been with them for the past 30 years. During the music night, in addition to enjoying the stage, customers also directly experienced modern technology applications at MobiFone's technology booth, such as the new photography technology with Senibot - a mini version of the famous robotic arm used on the red carpet of international award ceremonies.
Not only is MobiFone a companion in the concert "Anh Trai Say Hi 2024", it is also an official companion in Rap Viet 2024, promising to bring many new experiences to the audience watching the program in the near future.
Long-standing customer-centric network
For MobiFone in general and MobiFone in the South in particular, customer experience and benefits are always prioritized and focused on the development of the network. Learning from international partners and friends, MobiFone pioneered in clearly defining the concept of "customer care", not only continuously improving the quality of products and services but also bringing new experiences and meaningful values to users.
In addition to traditional customer care solutions such as call center, MobiFone also launched many more digital customer care forms, typically the 4.0 application My MobiFone.
MobiFone in the South in particular and MobiFone network in general have shown continuous efforts to affirm their position as the leading network, the longest-standing network in the market. In particular, MobiFone is always a pioneer in launching digital solutions and services to diversify customer experiences, giving users the opportunity to use the most advanced technologies.
