In recent days, the number of people learning about subscriber confirmation on VNeID and information verification according to new regulations has tended to increase as the June 15 deadline is approaching.
Not only in big cities, support work is also being deployed to industrial parks, rural areas and many mountainous and remote areas.
According to records from telecommunications businesses, in addition to the fixed transaction store system, network operators are strengthening many different forms of support to help people easily complete subscriber confirmation.
Support at stores, transaction points and through applications
In urban areas, most users can perform confirmation steps or update information through the network operator's application or the VNeID application.
In case of direct support, people can go to stores or transaction points of network operators for guidance.
Many telecommunications businesses also arrange additional personnel at transaction points during peak periods to reduce customer waiting times.
Strengthening support in industrial parks and residential areas
For workers working in shifts or workers who find it difficult to arrange time to go to transaction points, many network operators have organized mobile support points in residential areas, industrial parks and areas with high concentration of workers.
The goal is to help people carry out procedures right at their place of residence or work instead of having to travel far.
In many mountainous localities, subscriber authentication support faces more difficulties due to geographical distance, traffic conditions and people's access to technology.
Ms. Dang Tu Le - an employee of VNPT Bac Ha said that the unit has deployed mobile support teams to villages, coordinating with local authorities and village heads to guide people to complete the necessary procedures. This work has been implemented immediately when the regulations on verifying subscriber information took effect.
In many cases, telecommunications staff have to go to people's homes many times to meet subscribers because people go to work in the fields or do not use smartphones regularly.
In addition, propaganda programs in ethnic minority languages are also being implemented to help people access information more easily.
Prioritizing support for the elderly and vulnerable
According to telecommunications businesses, elderly people, people with disabilities or people without smartphones are always prioritized for direct support.
Many cases are guided on-site or supported to implement authentication steps right in the locality to avoid having to travel many times.
In the process of implementation, network operators also coordinate with local authorities, community digital technology teams and local police forces to support cases facing difficulties with paperwork or electronic identification.
People should proactively check early
According to the Telecommunications Authority, people should proactively check phone numbers that are in their name on VNeID and monitor notifications from telecommunications businesses.
Early implementation not only helps avoid pressure in the final stage but also creates conditions for timely support if problems arising related to subscriber information, citizen identification cards or electronic identification are encountered.
