What is AI Agent? How important is it?
AI Agent or AI human resource (digital human resource) is a software or hardware system designed to perform tasks automatically and independently, to achieve certain goals.
AI Agent has the ability to interact with many different systems, allowing integration and synchronization of information across the entire technology platform of the enterprise.
Compared to other AI systems, AI Agents are more human-centric, interactive, focused on responding directly, and are able to understand the user's language and requests.
The unique feature of AI Agent lies in its ability to process real-time data, make intelligent decisions, and flexibly integrate with existing systems. Not only a support tool, AI Agent also acts as a "virtual expert", capable of performing a variety of tasks.
With high accuracy and performance, AI Agent is not only a technological advancement for businesses but also becoming an important factor in building a smarter, more sustainable society.
AI Agent helps personalize healthcare and education services, optimize transportation, energy, and environmental infrastructure, while minimizing resource waste and improving quality of life.
According to market research firm Gartner, AI tops the list of strategic technology trends by 2025.
The global AI talent market is expected to reach $3.7 billion in 2023 and grow to $103.6 billion by 2032, a compound annual growth rate of 44.9% from 2024 to 2032 - higher than the overall AI industry.
According to FPT Digital's DxReports, which synthesizes data from Grandview Research and Tidio, AI human resources are becoming an inevitable trend in businesses, bringing $2 billion in benefits to global businesses each year.
View from the world and opportunities for Vietnamese enterprises
Mr. Tran Huy Bao Giang - General Director of FPT Digital, FPT Corporation - commented: "AI Agent is not only a technology, but also a factor that reshapes the way businesses operate and interact with customers. This is a strategic solution to help optimize costs, increase productivity, and create sustainable competitive advantages in a volatile environment."
At financial institutions like JPMorgan Chase, AI Agents help shorten the credit risk assessment process from weeks to days, while minimizing errors in credit management.
For retail, Coca-Cola deployed AI Agent to personalize marketing campaigns, recording a 2% revenue growth in just a short period, demonstrating the outstanding effectiveness of AI Agent.
In Vietnam, AI human resources have great potential to develop as investment resources for AI in general increase.
FPT announced the launch of two AI factories (FPT AI Factories) in Japan and Vietnam last November, worth 200 million USD.
FPT also introduced the AI Agent solution - a platform for creating and operating multilingual AI Agents, including: English, Vietnamese, Japanese and Indonesian...
However, along with the opportunities, applying AI Agent in Vietnam still has challenges.
According to experts, AI Agent has a lot of breakthrough potential but still faces many difficulties when applied to large-scale enterprises in Vietnam. One of the basic reasons is that the development process of these companies often takes several decades, leading to many technological gaps.
52% of large businesses have no intention of applying AI, but this rate will quickly decrease as AI human resource solutions become more complete.
