Within the framework of the Trade Promotion Festival - The door to connect the Korean - Vietnamese market" (Mega US Expo 2024), the Ho Chi Minh City Digital Transformation Consulting and Support Center (DXCenter) organized the seminar "The Transformation Journey". Digital change - Breakthrough from small business to big success", on August 23 in Ho Chi Minh City.
According to the Annual Report on Enterprise Digital Transformation 2023: "Promoting Digital Transformation, Green Transformation", of the Ministry of Planning and Investment, Department of Enterprise Development, Ministry of Planning and Investment in coordination with the Cooperation Organization. German international cooperation GIZ, the digital transformation readiness level of Vietnamese businesses, especially small and medium enterprises (SMEs), is improving significantly.
By 2023, about 47% of Vietnamese businesses have begun implementing digital transformation steps at different levels and 98% of businesses expect that digital transformation will bring significant changes in their operations. business activities, especially in reducing costs and improving production efficiency. Among them, businesses in Ho Chi Minh City and Hanoi all have a high level of readiness for digital transformation. However, it also comes with many challenges.
Mr. Phi Anh Tuan - Head of DXCenter's Enterprise Digital Transformation Department pointed out that the biggest concern of SME businesses in Vietnam is finding a suitable digital transformation model, because there are too many platforms, consultant. If the choice is not correct, businesses will waste a lot of time and money.
"There are too many solutions from Vietnamese solutions to international solutions and businesses do not have enough information to choose the right solution and cannot predict the possibility of future expansion," Mr. Tuan emphasized.
According to Ms. Dao Thi Hong Le, Director of Tokyo Tech Lab Vietnam, SMEs are facing many challenges when implementing digital transformation activities from investment costs for new technology, lack of synchronous infrastructure. , risk of data leak, lack of human resources...
That causes the digital transformation process of SMEs in Vietnam to take place slower than potential, and stronger support from the Government and relevant agencies is needed to promote this change.
Ms. Nguyen Le Trang Ly - Director of IDTEK's Business Development Center emphasized that digital transformation in businesses needs to not lose the familiar feeling in each software; Personalize but still ensure company processes; Information is transmitted consistently, stored and searched more quickly and easily.
Hoang Van Tam - Director of DigiTech Solutions Company commented that with the development of AI (artificial intelligence), SMEs are facing new opportunities and challenges.
He advised: "If a business does not have the resources ready, instead of doing overall digital transformation, it can shift its strategy to applying AI to each of its business processes from as simple as ChatbotAI to taking care of everything. customer care, timekeeping... to complex processes such as analyzing operational data to evaluate business performance."
