The tool has been tested since May in 10 cities such as Delhi, Mumbai, Bengaluru, Chennai, Pune and Hyderabad, to support dispute resolution and prevent wrongdoings.
Previously, many drivers said they often face risks when passengers threaten them with false information, or ask them to travel on the wrong route compared to the map. Having videos right in the app is expected to help them have evidence when complaints arise.
According to Uber, the video is double-endscribed, stored on the device and no one (including Uber) has access if the driver does not proactively submit a safety report. The data will be deleted after a week if not used.
This feature is part of the Uber safety toolkit, which was previously tested in the US since 2022 and has been deployed in Canada and Brazil. However, the scale expansion across India has not yet reached a specific time. Uber said the effectiveness of the testing phase will determine the possibility of more extensive implementation in the future.
