On September 13, the Office of the Khanh Hoa Provincial People's Committee directed localities to effectively promote channels to receive feedback and recommendations from people and businesses such as: National Public Service Portal (https://dichvucong.gov.vn), Khanh Hoa Provincial feedback and recommendation system, Administrative procedure settlement information system.
Localities need to proactively dialogue to promptly remove obstacles, resolve arising issues, not avoid or shirk responsibility.
Agencies and units should strengthen inspection and supervision, especially in departments that regularly receive and handle administrative procedure records.
The use of working hours must be effectively managed, assigned specific tasks, and implemented in the spirit of 6: "Clear people, clear work, clear authority, clear time, clear products, clear responsibilities".
Khanh Hoa province affirmed its determination to strictly handle acts of harassment, delay, and negativity that cause waste of resources.
The head of the agency or unit will be responsible if there are violations in handling administrative procedures for people and businesses.
It is known that Khanh Hoa province is currently implementing the application of artificial intelligence AI in the province's shared information systems, some applications such as: AI application on the system of reflection and recommendation for people and businesses on the socio-economy of Khanh Hoa province, at the address: https://pakn.khanhhoa.gov.vn.
Apply the Chatbox AI application at the Khanh Hoa Province Online Public Administration Service Center, at: https://hanhchinhcong.khanhhoa.gov.vn/.
The Department of Science and Technology is also presiding over research on a major problem on developing the province's AI system to place orders for construction technology enterprises.
Accordingly, it is expected that the province's AI system will be applied in all sectors and fields and serve all classes of society.
In the immediate future, the system focuses on developing functions to support people and businesses in using essential public services and legal support.
At the same time, promote the implementation of activities to develop digital government, digital economy and digital society to enrich the content and effectively use the province's AI system.