On December 14, the concert "Call Me by Fire" took place in Hanoi. From 7 am, the audience started exchanging wristbands to enter the show area. However, some audience members reported that the tickets were not scanned properly even though they purchased the tickets using their own phone number or email.
Audience member N.T (25 years old, Hanoi) said that she bought a Ripe 2 ticket (1.8 million VND) on the Ticketbox distribution channel, but when she scanned the code, it showed that the code had been scanned 1 minute ago. Therefore, she could not enter the concert because the ticket code had been used.
After talking to the information desk, N.T received feedback that the ticket error was due to a security error on the part of the buyer. The organizers suggested that N.T buy a Ginger Jam ticket (VND 1.2 million). Because she wanted to see the concert, she agreed to the option of buying a ticket again.
Ms. H.T.H (33 years old, Hanoi) also complained at the information desk because all 4 tickets of her group had the same error: the scan code had been used. When responding to the exclusive ticket distribution channel, Ticketbox said they would find a solution.
However, this rare incident is difficult to handle because this ticket code is provided to many people, it is impossible to check who checked in (check the entrance ticket). At the information desk, many audiences were upset because they did not buy a transfer ticket, did not transact through an intermediary but could not enter the concert with the purchased ticket.
Meanwhile, many people who “hold tickets” in large quantities are also selling them at “sky-high” prices. On the Call Me by Fire concert ticket exchange group, tickets are being resold at 5-6 times the price.
One person posted a post selling a pair of Ginger Jam tickets (original price 2.4 million VND for 2 tickets) for 10 million VND, or a pair of Kindergarten tickets (original price 1.6 million VND for 2 tickets) for 6 million VND. Selling resale tickets is risky because the ticket codes are not secure and are easily scammed. At today's concert, many people who bought tickets from a third party were unable to scan the codes.
