On the morning of December 9, the Tax Department held a national in-person and online conference to train on the features of the eTax Mobile application and introduce the Chatbot tool to support taxpayers. The activity aims to help tax officials at all levels grasp the process, operate and use the application's features proficiently, thereby supporting business households and individuals to register, declare and pay taxes conveniently, reducing time and compliance costs.
A notable content at the conference was the user manual for Chatbot - a virtual assistant integrated on eTax Mobile. This tool was developed by the Tax sector to support taxpayers in a timely and effective manner, in line with the goal of taking taxpayers as the center of service.
Deputy Director of the Tax Department Mai Son said that after nearly 4 years of operation, eTax Mobile has been continuously upgraded according to the "one-stop - one-touch" model, integrating login via VNeID and many essential functions such as tax registration, declaration, tax payment, repayment, obligations lookup, registration and adjustment of electronic invoices, lookup of business household information. These improvements aim to help taxpayers fulfill their obligations anytime, anywhere.
A representative of the Tax Department informed that from March 2022 to present, the application has had more than 13 million downloads, received and processed more than 17.2 million tax payment transactions with a total amount of more than 26.5 trillion VND. In 2025 alone, the number of new registrations will exceed 7 million, 1.2 times higher than the total of the previous three years combined; the number of transactions will reach 13.3 million, 3.36 times higher than the previous period; the amount paid to the budget is approximately 18 trillion VND. The application also holds the No. 1 position in the "business" group on the App Store Vietnam, reflecting the level of interest and trust of users.
With the upgraded version on December 6, 2025, eTax Mobile integrates Chatbot using artificial intelligence, linked to Tax sector data and operating 24/7. The tool allows taxpayers to question tax debts, enforcement information, exit status, and at the same time support voice - text conversion and answer evaluation to continuously improve the system. According to Deputy Director Mai Son, the application of AI in support is an important step forward, helping to improve timeliness and service quality.
To effectively implement, the Tax Department requires units to focus on three key contents.
First, tax officials must have a firm grasp of the features of eTax Mobile and Chatbot to provide correct instructions, avoiding each place understanding differently. Immediately after the conference, units must promote communication so that taxpayers know and use it, forming the habit of looking up information through the application instead of going to the tax authority.
Second, data standardization must be considered a regular task. The leaders of the Tax Department emphasized that data is the foundation of all technologies. Only when the data is correct - enough - clean - alive can Chatbot answer accurately. Incorrect data will lead to incorrect answers, cause misunderstandings and affect trust in electronic tax services.
Third, units must coordinate responsibly and properly in deploying Chatbot and upgrading eTax Mobile. The application is centrally managed, while the focal units are responsible for training, handling problems and upgrading periodically. Provincial, municipal and grassroots tax authorities must send focal points to synthesize feedback so that technical or professional groups can provide timely solutions, ensuring a smooth operating system.
