Technical errors have been fixed on eTax Mobile
According to information from the Tax Department, in the past, the Tax Department has received a number of complaints from people and businesses about difficulties in the implementation of tax administrative procedures at the Public Administration Service Center. Immediately after receiving the information, the Tax Department reviewed the electronic tax service provision system for individuals (eTax Mobile) and a number of contents related to tax administrative procedures.
Regarding the reflection of not being able to register an account on the eTax Mobile application due to "User authentication error", the Tax Department said that this application supports taxpayers to log in through a VNeID level 2 account or electronic tax account. Taxpayers who have not authenticated their level 2 identification can use the "Register an account" function on the application, then go to the nearest tax authority to present the dossier (CCCD or passport for foreigners) for approval.
However, from July 1 to July 10, 2025 and from July 14, 2025, the account registration function encountered a user authentication error. By 4:00 p.m. on July 17, 2025, the Tax Department had completed the loi correction. From July 1 to now, 51,949 taxpayers have been successfully granted accounts via the eTax Mobile application.
Regarding the reflection on not being able to update the permanent address, leading to the inability to pay contract tax via eTax Mobile, the Tax Department said: the eTax Mobile application has the function of "Change tax registration information" so that taxpayers can proactively update address information according to the new administrative area. However, from July 15 to July 17, 2025, the system has encountered errors, causing some individuals after updating the new address to still be unable to pay taxes.
The reason was determined to be that the system is managing two sets of taxpayer addresses, including business registration address and tax registration address. The eTax Mobile application had an error when referring to the business registration address set (applicable to business individuals). On July 17, 2025, the Tax Department upgraded the application, prioritizing the use of the tax registration address to fix the above error.
From the beginning of July 2025 to now, there have been 79,937 documents of individuals successfully paying taxes through eTax Mobile and the iCanhan application.
No penalty if the fault is due to the tax system
For cases of late tax declaration and payment due to eTax Mobile application errors, the Tax Department affirms: taxpayers will not be subject to administrative sanctions for tax violations, based on current regulations.
According to Clause 2, Article 9 of Decree No. 125/2020/ND-CP dated October 19, 2020 of the Government, taxpayers who violate administrative regulations due to following instructions or due to system errors will not be punished, and the late payment fee will not be charged. At the same time, according to Point a, Clause 3, Article 9 of Circular No. 19/2021/TT-BTC dated March 18, 2021 of the Ministry of Finance, if an electronic transaction cannot be made due to an error on the Electronic Information Portal of the General Department of Taxation (now the Tax Department) on the last day of the deadline for submitting documents and paying taxes, the tax authority is responsible for notifying the time of the incident and the time the system resumes operation.
Therefore, taxpayers falling under the provisions of the above provisions will not be subject to tax administrative sanctions.
Some businesses have reported the inconvenience of updating new addresses on legal documents such as business licenses, tax codes, electronic invoices, and the lack of specific instructions for postal and express delivery services.
Regarding this content, the Department of Technology, Digital Transformation and Automation (Tax Department) said that updating taxpayer addresses at tax authorities is carried out proactively. The Tax Department issued Official Letter No. 1689/CT-NVT dated June 10, 2025 and Official Letter No. 2388/CT-CDS dated July 10, 2025, requesting affiliated units to review and standardize the records of taxpayers according to the administrative areas of the two levels, and at the same time instruct tax authorities to proactively update new addresses for taxpayers.
This update does not require taxpayers to carry out procedures, except in some cases where the old address needs to be verified, then the tax authority will coordinate with local authorities and taxpayers to handle it.
