On the afternoon of December 12, a TPBank media representative confirmed to Lao Dong Newspaper that the bank was experiencing problems related to its core banking system.
The bank is updating the system to fix the error and details will be provided later.
Core Banking is an integrated software platform that helps banks manage transactions and customer information in a synchronized manner. When this system has problems, problems may include:
Transaction disruption: Customers cannot make transactions at the counter, withdraw money at ATMs, or use digital banking services.
Data errors: Account information such as balances, interest rates, or transactions may be incorrect.
Processing Delay: Transactions are suspended or processed slowly, causing great inconvenience to users.
According to FPT IS, Core Banking is the core software system that manages and processes basic banking operations, integrated with other systems to ensure seamless and efficient operations.
According to experts, updating Core Banking is often aimed at upgrading software, adding new features, or fixing existing errors to ensure more stable and secure operations. However, this process also has many potential risks, including:
Temporary Outage: The system may have to stop to deploy updates, interrupting transactions.
New errors arise: If not checked carefully, the update process can cause new errors, affecting banking operations.
Since the morning of December 12, many TPBank customers have expressed their frustration on forums and groups about being unable to make transactions.
Ms. Le Mai Anh (Hanoi) shared: "I planned to transfer payment this morning but the banking app kept showing an error. I had to wait until noon but it still couldn't be processed."
Mr. Nguyen Van Tung (HCMC) said: "Not only the app, but also the ATM cannot withdraw money. This error occurred at the end of the year, when transaction demand increased, it was really inconvenient."
Many customers also reported that important transactions were disrupted, preventing them from making payments on time or performing work as planned.
