Pursuant to Circular 17/2024/TT-NHNN regulating the opening and use of payment accounts and Circular 18/2024/TT-NHNN regulating bank card activities, from January 1, 2025, SHB will temporarily suspend payment transactions and withdrawals on payment accounts and cards for customers (including individual customers and legal representatives of corporate customers) when the customer's identification documents are no longer valid or have expired.
At the same time, customers will only be able to make withdrawals and electronic payment transactions on payment accounts and cards when they have completed the verification of the correct match between the Citizen Identification Card with Chip/Identification Card (CCCDGC/TCC) and the biometric information of the account holder and cardholder with the biometric data stored in the database of the Ministry of Public Security.
This is an improvement over the mandatory provision of biometric information when transferring money over VND 10 million/transaction, VND 20 million/day or paying bills over VND 100 million according to Decision 2345 of the State Bank, effective from July 1, 2024. This new Circular also aims to prevent the use of fake documents and eliminate accounts that are not owned by the owner, helping to minimize the risk of unauthorized access.
In particular, according to the 2023 Law on Identification, from the beginning of 2025, the 9-digit identity card will officially no longer be valid and customers will not be able to transact at SHB using this type of identification document.
Therefore, to ensure that withdrawals and payments on payment accounts and cards are not interrupted, SHB recommends that customers check the validity period of their identification documents and supplement biometric information before December 31, 2024, specifically:
1. Customers who own a valid CCCDGC/TCC need to compare their identity documents and biometric information on the mobile banking application or at SHB transaction counters nationwide.
2. Customers with identity documents that are about to expire, have expired, or 9-digit ID cards/CCCDs without a chip need to convert their identity documents to ID cards and update and compare their identity documents and biometric information at SHB transaction counters nationwide.
3. Foreign customers/customers whose nationality is unknown must also verify their identity documents (Passport and entry visa (Visa)/Valid entry visa exemption documents/Valid international travel documents) and biometric information at SHB transaction counters nationwide.
SHB representative said that all steps of collecting and matching biometric information are strictly followed by SHB according to Decision 2345 of the State Bank. Therefore, applying Circulars 17 and 18, the Bank will not encounter any difficulties because the data system is processed quickly. It is important that customers proactively supplement biometric information so that financial transactions are not interrupted in the future.
Please note, customers only add biometric information through the SHB Mobile/SHB SAHA e-banking application or directly at SHB transaction points, do not install software of unknown origin yourself. At the same time, customers can also contact the 24/7 Customer Service Center via hotline *6688 for advice and support.
Previously, to ensure that all Vietnamese and foreign customers using SHB services are updated with biometric data according to Decision 2345, SHB has continuously communicated multi-channel instructions (newspapers, television, email, SMS, push app...) with specific illustrations so that customers can operate and perform by themselves. If customers cannot operate by themselves, consultants at the transaction counter or customer specialists with specialized chip reading devices are ready to respond and support customers.
“SHB considers the new regulations on biometric implementation to be one of the effective methods in enhancing security, protecting users, as well as helping both banks and customers feel secure in making financial transactions with the right person, avoiding risks for both parties,” the bank representative emphasized.
Please see instructions for adding biometric information on the SHB mobile app here, contact SHB's 24/7 Customer Support Center via hotline *6688 or the nearest SHB transaction points.
