The publication of the Sustainable Development report helps F88 show the spirit of proactively publicizing all activities in front of customers, investors and state management agencies, marking a shift from fast-growing businesses to sustainable growth. In the alternative lending market in Vietnam, F88 is the first unit to publish this report.
In addition, this report is expected to help F88 attract preferential capital because international investors and financial institutions often prioritize approving loans for projects promoting financial inclusion and supporting the resolution of financial bottlenecks for ordinary workers in developing countries. When capital costs have been reduced, the company will have conditions to reduce loan costs, bringing direct financial benefits to customers.
Finally, this is also an affirmation from F88 that it has upgraded the risk management system, standardized appraisal processes, strictly managed the store network and debt recovery operations throughout the system.
F88's Sustainable Development Report carries some noteworthy messages. The most prominent is that F88 will focus on developing and providing a comprehensive financial platform in a transparent and responsible manner for all customers, especially the group of customers who have difficulty accessing traditional banks, currently accounting for nearly 70% of the company's total customers. This means that in the next 5 years, F88 will not only provide familiar pledge loan products but also expand the service and product ecosystem including insurance, investment and other financial solutions to serve life. This not only opens a new direction for accessing financial services for tens of millions of people who are not qualified to use banking services but also fills the gap in the current consumer finance market.
In parallel, F88 has also implemented community activities such as the "Green Knowledge" financial education program (from 2025), the "Green Dream" program to support disadvantaged women to start businesses (from 2024). Regarding people and the working environment, F88 focuses on building a fair, diverse and sustainable working environment through improving team capacity, promoting gender equality, enhancing labor safety and comprehensively caring for human experience.
In terms of environment, F88 promotes green operations by optimizing resource consumption, improving energy efficiency and promoting digital transformation. In 2025, F88 saved 56.1% of the total paper consumption of the 949 PGD system through digital operation solutions, deploying smart scheduling devices at 112 PGD, reducing emissions thanks to improved transaction counter design. Total electricity consumption of the entire system reached 5,431,589 kWh, equivalent to 3,580.49 tons of CO2e, creating a foundation for gradually measuring and managing environmental impact more methodically in the long term.
Next, the company has completed a multi-layered ESG governance structure including the Board of Directors, Executive Board, ESG Coordinating Board and inter-functional coordination mechanism. At the same time, the enterprise has implemented policies related to personal data security, denunciation mechanisms, conflict of interest management and complaint handling to enhance transparency and accountability in operation.
F88 applies the GRI (Global Reporting Initiative) international standard set as a consistent platform for ESG strategy, risk management and information disclosure. GRI requires businesses to be transparent in both achieved results and existing issues, focusing resources on long-term economic, environmental and social impacts. This set of standards also emphasizes the role of consulting stakeholders in all ESG decisions and standardizing data systems according to international practices, helping investors and markets have a basis for assessing business governance capacity, transparency and sustainable development capacity.
The report was made as of December 31, 2025, when F88 had 949 PGD nationwide, total assets reached 6,826 billion VND, pre-tax profit reached 908 billion VND, and had 4,681 employees. Customer satisfaction index CSAT reached 90%, NPS reached 76%, a high index in the alternative financial market segment in Vietnam. The report also recorded 470,051 female borrowers and 67% of customers who could not prove their income.
In Vietnam, many large banks have announced Sustainable Development Reports according to GRI standards or built a systematic Sustainable Finance framework and deeply integrated environmental - social risk reports into annual reports. With F88, the publication of a Sustainable Development report not only demonstrates a commitment to transparency but also reflects the determination to improve management capacity according to international practices.
