The story of the SE4 train group finding and returning a forgotten property to a passenger has attracted the attention of many people. Not just an everyday task, the incident shows a sense of responsibility, a dedicated attitude and positive changes in the quality of service of the railway industry in recent times.
According to information from the train team, passengers boarded train SE4 at Da Nang station on November 26. Coming to Ninh Binh station at 2am, due to being in a hurry to get off the train, passengers forgot a Canon camera. The plane driver Nguyen Thanh Luan discovered the property and immediately reported it to the ship owner Nguyen Van Tri for verification and contact for handover. On the morning of November 29, when the train returned to Da Nang station, the train team returned the camera to the female passenger.
After receiving the property, passengers sent their thanks and appreciated the service spirit of the staff, saying that the railway industry is increasingly close and attentive to passengers. In the message, she wrote:
I am very happy to see the quality of service of the railway industry getting better and better, getting closer and more attentive to passengers. I would like to send my best wishes to you and all the brothers in the team, wish you all good health and happiness to continue to bring safe, warm and meaningful trains to everyone.
Returning assets to passengers is a familiar task, but when done with a spirit of dedication, that action becomes a bright spot showing the professionalism and responsibility of the railway industry.
The story of the SE4 train group is just a small piece in the efforts of railway workers to innovate. A few days before, when storms overlapped, floods overlapped across the Central region, causing many trains to stop for hours, even a few days, the flight attendants became a support for hundreds of passengers. In the midst of white rain and water surrounding all sides, they managed to cook in poor conditions, bringing free meals to guests, arranging accommodation, encouraging passengers to calm down and safely overcome stressful times.
The change in the railway industry does not lie in big slogans but is created from small but sincere actions: returning forgotten items, asking passengers in a good attitude, or being ready to support when passengers are in trouble are specific actions.
