One of the issues that people are most concerned about, at the meeting with voters of leaders of agencies and departments of Binh Duong province on June 7, is whether the merger of Binh Duong into Ho Chi Minh City will require them to go far to carry out administrative procedures?
This is also a question, a concern, and concern of all people, in almost all localities that have merged in this period, not just Binh Duong or Ba Ria - Vung Tau.
And the answer, first of all from Binh Duong, of Mr. Truong Cong Huy - Deputy Chief of Office of the Provincial People's Committee, Deputy Director of the Binh Duong Provincial Public Administration Service Center is: from July 1, people only need to access the National Public Service Portal, then the documents will be transferred to the departments and branches and new communes in Binh Duong province.
Currently, Binh Duong has also carried out 100% of administrative procedures for administrative boundaries. People can go to any public administrative service center in the nearest commune and ward to carry out administrative procedures.
This is also a preliminary preparation step for Binh Duong province so that when merging into Ho Chi Minh City, people do not have to go to Ho Chi Minh City to submit documents.
This information brings joy and positivity and excitement to the people, proving that this locality has prepared carefully, taking the convenience of the people as the center.
This is also a principle of operating the new apparatus when the government proactively serves, proactively "near the people", taking the convenience and satisfaction of the people as the goal and measure, which has been implemented and directed by many localities across the country in many different forms.
However, in the story of administrative procedures, it is not enough for local authorities to just let people not have to go far. Because geographical distance is only a weakness, the rest - more importantly, the quality of administrative services after reform is still "close to the people" or not.
If we can only stop at going and submit documents, but the procedures are still cumbersome, the documents are still going around, the staff thinks about giving services instead of serving, listening, receiving... then people do not have to go far, it will not be very meaningful.
In particular, it is reasonable not to have to change citizen identification when changing administrative boundaries, but if data is not updated promptly on related platforms such as insurance, banking, electronic household registration... then people will still have to interrupt essential transactions.
When people only need a few minutes to complete the application submission, a few days to receive the results, when each administrative point can provide a complete service, when the procedures are truly digitized instead of "electronic form", then the new government will truly be close to the people.
