Operating with two-level government, many agencies of localities have implemented measures and proposed initiatives to serve people practically and effectively.
The Ho Chi Minh City Police hotline was established to receive information and feedback from people.
If there are cases of police officers and soldiers in units and localities who commit negative or corrupt acts when receiving documents and handling administrative procedures, people should call 2 public phone numbers: 0901116789 (Ministry of Public Security) or 0693187255 (HCM City Police).
Ho Chi Minh City Police hopes for the support of the people in building an increasingly clean and strong police force.
With this announcement, police officers and soldiers will have to work better, serve the people wholeheartedly, because the people are the ones who supervise the performance of public duties.
The hotline is announced, if there are cases of reporting, the police agency receives, verifies, and handles them at the destination, then the people will trust and cooperate. People see the right to service, to protection, not to ask - give, to rely on, to be thanked.
Along with the hotline, Ho Chi Minh City Police deployed shock forces, present at public service centers in communes, wards and special zones to support people in using online public services, preventing cybercrime and propagating the law.
This is a very practical activity, truly serving the people.
Many people who do not know how to use technology applications will be guided and helped by police officers. In addition, the police officers also propagated and mobilized people to be cautious, not allowing high-tech criminals to defraud and appropriate property.
Another initiative of Dong Nai is that the local Department of Justice deploys the sending of thank you letters from the Department Director in all public service settlement results implemented by the Department.
People come to the Department of Justice to perform public services, receive service, return results and receive thank you letters.
Do not consider this a formal act, but a manifestation of service spirit. To truly serve the people, it is necessary to change the awareness from the leaders to each civil servant of agencies and localities. That is, people no longer thank cadres and civil servants, but on the contrary.
However, to give a thank you letter is not a form, the Department of Justice must do two things.
The first is to return the results on time, not letting people wait and retreat many times. Second, handle cases of cadres and civil servants with poor service attitudes or harassment, waste.
People enjoy high-quality public administrative products and the dedicated service attitude of cadres and civil servants, that is more than a thousand times the slogan for the people.
