Online public services
Integrating administrative procedures through public service portals, saving about 5,640 billion VND
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The National Public Service Portal integrates and provides online public services for 3,745 administrative procedures, estimated to save about 5,640 billion VND in 2025.
Online public services must be substantive, convenient, and reduce costs for people
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General Secretary and President To Lam emphasized that the ultimate goal is that online public services must be substantive, convenient, and reduce time and costs for people.
Online public services will be evaluated by people's satisfaction
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The draft National Standard on online public services aims to build specific indicators, taking people's satisfaction level as a measure of quality.
Online public services will be standardized for people to easily use
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The development of a common set of standards is expected to improve the quality of the online public service platform.
Deploying free digital signatures for all people on the VNeID application
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In 2026, deploy free digital signatures for all people on the VNeID application; the satisfaction rate when using online public services reaches at least 95%.
Ensuring that people easily access and access online public services
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The Law on Digital Transformation stipulates that online public service providers must ensure easy access for users, especially the elderly and children...
14 online public services in Dong Thap apply fees and charges of 0 VND
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Dong Thap - In 2026, the province will apply a 0 VND level for 14 fees and charges in online public services.
Khanh Hoa identifies bottlenecks of online public services to improve and serve the people
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Khanh Hoa provincial leaders requested to review and overcome bottlenecks in the provision of online public services.
Launching a digital citizen station integrating public services and health care in Ho Chi Minh City
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Ho Chi Minh City - Ho Chi Minh City Police piloted a Digital Citizen Station integrating administrative procedures and health check-ups at Kim Cuong Island Capa.
Ho Chi Minh City residents escape the scene of going to do administrative procedures using paper documents
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HCMC - From October 1, 25 essential public services in HCMC will only accept online applications. People are excited because administrative procedures are now quick.
Mobile one-stop model, bringing public services closer to people in Ho Chi Minh City
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HCMC - Phu Thuan Ward (HCMC) has implemented a mobile one-stop model to bring public services closer to the people, helping them become proficient in submitting documents online.
Public Administration Centers do not collect paperwork for 25 public services
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From October 1, Public Administration Service Centers at all levels will not collect paper documents for 25 essential public services.
Arrange cadres and civil servants to support people in performing online public services
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The Government requires the Provincial People's Committee to direct the Public Administration Center and the one-stop department to arrange cadres and civil servants to support people in performing online public services.
Deadline for completing the provision of online public services at the commune level
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The Government requires the completion of the provision of online public services under the authority of the commune level before August 15 and the provincial level in 2025.
The Chairman and Vice Chairman of the Commune People's Committee can authorize subordinates when necessary
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The Government assigns localities to be proactive in authorizing the tasks and authority of the Chairman and Vice Chairman of the People's Committee at the commune level.
