Deputy Prime Minister Nguyen Chi Dung has just signed Decision No. 1565/QD-TTg promulgating a plan to improve the quality of providing comprehensive online public services; provide new personalized digital services, based on data for people and businesses (planning).
According to the plan, specific goals in 2025, deploy the provision of online public services on the National Public Service Portal for all administrative procedures eligible for full and partial online public services, in a unified and synchronous manner nationwide.
Gradually replace individual online public services at the provincial level according to Plan No. 02-KH/BCDTW dated June 19, 2025 of the Central Steering Committee on the development of science, technology, innovation and digital transformation to promote connecting, synchronous, digital transformation quickly and effectively to meet the requirements of the organizational arrangement of the political system, ensuring:
In terms of quantity, maintaining and providing substantially and effectively 25 online public services throughout the process have been integrated on the National Public Service Portal to serve people and businesses.
Providing 982 online public services with an average of 1,000 records generated by each public service/year/province and meeting the requirements of providing 100% electronic results and reusing information and data (this target is not applied to administrative procedures with low frequency, compliance subjects and in specific fields).
Providing full online public services for 82 groups of administrative procedures according to Decision No. 06/QD-TTg dated January 6, 2022 of the Prime Minister.
Complete the restructuring of the 100% administrative procedures, implement the construction and provision of online public services throughout the process under the authority of the provincial and commune levels according to the centralized and integrated model on the National Public Service Portal to ensure unity, synchronization, and ease of implementation, helping to save time and costs for people and businesses.
The rate of people and businesses who are satisfied with using online public services is at least 90%.
By 2026, continue to maintain the provision of online public services on the National Public Service Portal for all administrative procedures eligible for full and partial online public services, in a unified and synchronous manner nationwide.
At the same time, meeting the requirements of reorganizing the apparatus of the political system to ensure the quality of user experience and meet at least 4 main groups of criteria including:
Have interactive electronic forms and automatically fill in available data in national databases, databases of ministries, branches, and local databases in electronic forms.
The average time from logging in until people and businesses successfully submit their applications online for online public services is less than 5 minutes.
The average time from the time civil servants and public employees receive and process the application until the results are returned to people and businesses in case of online submission is at least 30% less than the direct submission form.
The rate of people and businesses who are satisfied with using online public services is at least 95%.
