Recently, many customers in Hanoi have reported continuously receiving calls impersonating electricity employees, asking to provide personal information, paying bills through strange accounts, and even threatening to cut off the power if they do not follow instructions.
In this situation, the Voice Brandname solution of Hanoi Electricity Corporation (EVNHANOI) has helped customers easily distinguish between legitimate calls and brand recognition of the capital's electricity industry.
In reality, fraudulent calls are increasingly sophisticated, hiding under the guise of electricity industry staff, with professional voices and cleverly staged scripts, causing many people to "fall into the trap".
In order to prevent this increasingly complicated situation of impersonation, when customers receive calls from EVNHANOI, the screen will clearly display the brand name "EVNHANOI" (applicable to Viettel, Mobifone, Vinaphone).
For network operators that have not supported the display of names, EVNHANOI uses only the number of the number 0963.001.288, ensuring consistency, transparency, and avoiding confusion.
Mr. Ta Minh Tri - Director of EVNHANOI Customer Care Center - affirmed that EVNHANOI does not use personal phones, and does not require money to be transferred to personal accounts under any circumstances.
Electricity employees when contacting customers are all through a customer service hotline or an identified system, strictly complying with regulations on service and information security.
Therefore, EVNHANOI recommends that customers be highly vigilant if they receive calls impersonating electricity but with vague content, requests to send invoices, instructions for software installation, send strange links, requests to transfer money or declare personal information.
In any suspicious cases, people should proactively call EVNHANOI 19001288 Customer Care Center, operating 24/7 for timely verification and support.
The implementation of call identification not only contributes to limiting fraud impersonation, but also helps EVNHANOI enhance the image of the modern, transparent electricity industry, proactively connecting and serving customers. This is an important turning point in the strategy of digitalizing services, focusing on the satisfaction of customers in the capital.
In addition, customers should choose safe electricity bill payment channels such as: Through banks ( Automatic debt collection, Internet banking or Mobile banking); e-wallets and online payment gateways (such as Viettel Money, VNPT Money, Vnpay, Momo...).
Not stopping there, EVNHANOI has been developing a synchronous ecosystem including website, EVNHANOI application, ... to help customers proactively look up power index, invoices, power outage schedule and many other utilities in a transparent and quick way.
Instead of being passive in receiving information, users can update all changes right in their palms, leaving no space for scammers to squeeze in.
In the digital age, where fake information can spread faster than electricity, building technology shields like Voice Brandname is an indispensable solution to protect people from disguised calls.
