Bao Chau Pharmacy: Consider customers as relatives to serve

Bao Chau always considers customers as relatives to serve, it is this sincerity that creates a different value, helping customers feel secure when visiting. To turn the motto "Seeing customers as relatives" into true value, Bao Chau has not only stood at words, but has realized it through specific actions.

Organizing many training programs for pharmacists

According to Bao Chau, each pharmacist, besides being a medicine seller, is also a companion with customers on their health protection journey. Therefore, Bao Chau Pharmacy has regularly organized training sessions with contents such as: updating medical and pharmaceutical knowledge, learning new drugs, communication skills, care, etc. Through this, it helps pharmacists improve their consulting experience, know how to ask questions, determine medical conditions, etc. thereby giving correct and useful advice to customers.

Dedicated customer service process

When coming to Bao Chau Pharmacy, customers will be carefully consulted by a pharmacist to grasp symptoms, medical history, drugs in use or local allergy factors. Based on each case, the pharmacist not only recommend suitable products, but also provide useful advice on how to use, dosage, timing of taking, diet, rest, ... to help the drug use process achieve the best results.

In addition, pharmacists in Bao Chau also proactively ask for the phone numbers of each customer, in order to proactively contact to remind them to use the medicine on time, monitor their health status and promptly answer all questions. At the same time, Bao Chau also deploys many online channels such as website, Zalo OA, Facebook, ... to help customers easily buy medicine, ask questions and receive quick consultation support.

Strictly filter products, ensure quality

Since its inception, Bao Chau has considered product quality as a top priority. The pharmacy has applied a strict screening process, all products such as drugs, functional foods, cosmetics, pharmaceuticals, ... are genuine imported from reputable brands, have clear certificates, are inspected and licensed for circulation in Vietnam. When imported, each shipment is carefully checked with documents, packaging status, labels and expiration date.