According to Aeon Mall, on the afternoon of June 9, this unit proactively met and exchanged directly with customers to fully listen to their shares, feelings and experiences about the incident.
"We sincerely apologize for the inaccurate assessment of customers' products.Internal review has confirmed that customers paid fully for all products purchased at the shopping center.
We are truly sorry for the inconvenience and concern caused to customers and their families due to this confusion, as well as our inappropriate handling, stemming from shortcomings in training and supervision," Aeon Mall said.
Aeon Mall said that after listening to the apology and goodwill to remedy from the business, customers and families have accepted the apology and agreed with the remedy solution proposed by Aeon Mall.
Aeon Mall is committed not to let similar incidents happen again.
We are implementing thorough remedial measures: Reviewing and updating the entire operating process and internal situation handling instructions. Strengthening regular training for the entire security staff throughout the system," Aeon Mall said.
The business believes that this incident is a profound lesson in management, personnel training and operating procedures to ensure a safe shopping environment for customers.
Previously, the incident originated from a video posted on the evening of June 7. The post with a clip of a woman reflecting the suspicion, claiming that her honor was affected at Aeon Mall Long Bien, attracted public attention.
According to Ms. N.'s reflection, at about 9:45 pm on June 7, when she and her two young children went to the area of gate number 8 of Aeon Mall Long Bien to catch a taxi, she was suddenly stopped by two young men in the motorbike parking area and asked to go to the ward police to work because of suspicion of "stealing".
At the time of approach, both were wearing civilian clothes and did not wear ID cards; one person was wearing a mask, the other was wearing glasses.
Although affirming that they had bought goods and had full invoices, and requesting immediate inspection on the spot, one of the two people still requested to call a car to take the three mothers and children to the ward police station to work, causing the two young children to panic.
According to Ms. N, although the related people later apologized, being suspected, pushed and asked to get into the car before inspecting the goods seriously affected her honor. Therefore, Ms. N requested the relevant parties to extract camera footage, clarify the incident and have a satisfactory apology.
