At the Lieu Tu Commune Public Administration Service Center, Can Tho City, people coming to do administrative procedures are not only enthusiastically supported, but also free relaxation on massage chairs while waiting their turn. The 2 seats were arranged by the commune government from socialized sources.
Ms. Lam Thi Kha Sa, residing in Lieu Tu commune, Can Tho city, said that she had come to the Center to make birth certificates for herself and her children. While waiting, she was introduced by the center staff and instructed to sit in a massage chair to relax.
"I find this service very good, especially for the elderly, it is often painful. Waiting for your turn if there are many people is also tiring, having a mat-ha to relax for 5-10 minutes is very convenient. In addition, the center also has air conditioners, a cool, comfortable space even though the number of people coming to do procedures is quite large," Ms. Kha shared.
Mr. Hong Minh Quyen, Deputy Director of the Public Administration Service Center of Lieu Tu Commune, Can Tho City, said that each day the unit receives over 50 administrative procedures, of which about 20 procedures are resolved and results returned on the same day. The center will arrange automatic Sequential Number machines, support free document photos for households in difficult circumstances or in need of additional documents.
"If people have some relevant documents, we will support photos on the spot, avoiding traveling many times, saving time and costs," said Mr. Quyen.
Deputy Director of the Lieu Tu Commune Public Administration Service Center said that in order to modernize the working process, the Center also assigned 2 specialized staff to guide people to submit documents online through the National Public Service Portal. At the same time, install a tablet system for people to directly evaluate the level of satisfaction with the service attitude of the staff. In addition, the Center organizes weekly meetings to learn from the weekly activities and promptly deploy new contents and documents to all staff.
In addition to improving the quality of on-site services, Lieu Tu commune is implementing the model "Supporting the reception and return of administrative procedure results at home for meritorious people, policy families, and poor households" in 2025. The model aims to better serve vulnerable groups, support reception, settlement and home delivery of results to more than 170 households.
The model focuses on procedures in the fields of Labor, War Invalids and Social Affairs, Justice, Civil status, Land Administration, and Construction. People just need to contact by phone, through the Hamlet People's Committee or mass organizations for guidance. The staff will come to the house to receive, support the application and transfer it to the processing center. The results were also returned on site.
According to Mr. Quyen, the goal of the locality is to ensure that 100% of administrative procedures related to the regime and policies for meritorious people, policy households, poor and near-poor households are received, processed and returned results in accordance with regulations and in a timely manner. Thereby, reducing the burden of costs and travel time, especially for the elderly and sick; at the same time improving the quality of public services, people's satisfaction, building the image of a friendly, close-to-people and responsible government.
