The recalled products include:
PN: A1257: Anker Backup battery (10K, 22.5W); PN: A1647: Anker Backup battery (20,000mAh, 22.5W, USB-C integrated cable); A1681: Anker Zolo Backup battery (20K, 30W, USB-C integrated cable and Lightning); PN: A1689: Anker Zolo Backup battery (20K, 30W, USB-C integrated cable).
How to determine if the device is affected:
Check the product code at the bottom or next to the backup charger. If the product code matches one of the codes A1257, A1647, A1681, A1689, continue to verify the goods number or submit shopping evidence from Anker's authorized retailer by using the online recall form: http://www.anker.com/vn/rc2506-form
Anker will receive the information and process it.
If you have any questions/ wonders or need support, consumers can contact support@anker.com. When sending an email, write the content "Anker Backup battery recovery" in the title of the letter to ensure timely feedback.
The recovery period starts from June 27, 2025 until the recovery is completed.
Anker will provide free alternatives or gift vouchers for affected products that have been sold through online and in-person channels in Vietnam.
Expected time to receive replacement products or gift vouchers can be seen at https://www.anker.com/vn.
