On December 25, the Khanh Hoa Department of Tourism held a ceremony to announce the Tourist Information and Support Center. This is an important milestone in the digital transformation process of Khanh Hoa tourism industry.
Khanh Hoa Tourist Information and Support Center is located at: https://ttdhsdl.khanhhoa.gov.vn/.
Ms. Nguyen Thi Le Thanh - Director of Khanh Hoa Department of Tourism, said - this is a unified information channel, focusing on supporting destination information for tourists, allowing information connection with other information systems and social networks to support tourists.
Residents and visitors will have access to data on accommodation facilities, travel agencies, tour guides, restaurants, entertainment venues, tourism resources, tourism products and shopping locations.
Along with the function of sharing destination information, the information and tourist support center is also the place to receive and handle emergency situations to support tourists; monitor and ensure security and safety in tourism, ensure food hygiene issues, and transparency in prices of tourism products and services...
According to Khanh Hoa Department of Tourism, besides strong development, Khanh Hoa tourism activities in recent times have also encountered many shortcomings and limitations in state management of tourism, promotion, advertising and support for tourists.
The rapid development of accommodation establishments also leads to violations of legal regulations. Especially violations of leasing status, business exploitation cooperation, impersonation of star-rated accommodation establishments...
The “ripping off” of tourists by some restaurants and eateries still occurs during holidays and Tet; robberies on some streets in Nha Trang city are negatively affecting the image of this beautiful and friendly tourist city.
Tourist support activities are currently implemented manually, by phone calls, text messages... leading to untimely resolution of tourist complaints and lack of control mechanisms. In particular, the role of service facilities in the system for handling complaints for tourists has not been determined.
After a trial period, the project has been completed and put into operation. Through this effective tool, providing information, receiving, operating and handling emergency situations to support tourists faster, towards a smarter and safer tourism environment for tourists.
