Determining the quality of staff is a core factor that determines the development of the unit. Therefore, the Board of Directors here has focused on building a high-quality workforce through many different policies. From recruiting, attracting and training a team of doctors with high professional qualifications, to salary and bonus policies, working environment, or cooperating with leading domestic and foreign experts to improve professional quality, create motivation for staff, and retain talent.
The management and treatment of diseases in recent times has achieved certain results when the unit has promoted the application of technology and digital transformation including items of electronic medical records, artificial intelligence, smart management systems, etc. Quality management has been focused on constantly improving from facilities to people, especially the Ministry of Health's 83 criteria for evaluating hospital quality. All of these have helped optimize the working process, improve treatment effectiveness and experience of patients and customers. Reducing administrative procedures and waiting time for patients. Therefore, the quality of medical examination and treatment is constantly improving.
As Vice Director of Hospital 199 Vo Thi Hong Huong said: "The quality of the hospital's services is not only measured by treatment effectiveness but also by patient satisfaction". That is the basis for Hospital 199 to be ranked 06/52 units on the "Information technology application level ranking of units under the Ministry in 2023" with an assessment score of 88.89% approved by the Minister of Public Security. And in 2024, Hospital 199 will become the first unit in Da Nang and in the People's Public Security health system to deploy the use and storage of electronic medical records.
The effective governance model also lies in the effective financial management stage, helping the Hospital maintain stable operations and develop sustainably. Accordingly, the financial - accounting department has done a good job of controlling costs, increasing legal revenue, building a sustainable financial model... so it has reduced waste, optimized the budget for equipment, medicine and personnel. Promote health services, public-private partnerships, take advantage of health insurance and funding sources... to contribute to ensuring stable development.
However, the difference that Hospital 199 is creating compared to some other medical facilities in the area is the focus on building its own cultural identity: Innovation culture and culture of not blaming!
According to research, a consistent policy of the Board of Directors here is to "take people as the center" of development. What are the people here? These are leading experts connected to accompany the Hospital. These are experienced doctors who are invited to work and contribute. That is the mindset of encouraging creativity, improvement and always creating conditions for employees to implement new ideas. Thereby, encouraging and stimulating innovation and creativity in all officers, soldiers and workers.
Dr. Quach Huu Trung - Director of Hospital 199 shared: "No one is perfect, and there is no perfect process. We share and contribute in the spirit of not blaming or assigning responsibility. But we must know where we are wrong to know how to fix it. Only then can we progress quickly and innovate quickly".
It can be said that innovative thinking, flexibility in strategy, while strengthening cooperation and linkage with hospitals and medical organizations at home and abroad have been contributing to improving treatment quality, promptly responding to all emergency situations and modern medical trends. Therefore, the effective governance model of Hospital 199 is a lever, a basis to create a high-quality medical environment for officers and soldiers of the People's Public Security and the community where the unit is located.
