Zoho's CRM for Everyone feature helps each team create different workspaces but stay unified on one platform to improve customer experience.
Zoho CRM for Everyone enables sales people - who are primarily responsible for managing customers - to coordinate with other parties to handle different requests.
Issues such as technical consulting, contract management, sales support, customer reception, etc. are all handled on a single platform. This new improvement will help departments understand the customer request processing process, limit errors, reduce working time, thereby improving the quality of customer care, helping customers have the best experience.
Zoho CRM for Everyone is built to break down barriers, unifying all departments into one CRM system for better customer care.
Zoho hopes this feature will help businesses develop tailored sales and marketing strategies. This will change the outdated notion of CRM systems as mere customer data repositories. It will help departments work together to build lasting customer relationships and grow revenue.
