According to the report, in the first 6 months of the year, Transerco operated 1,611,337 vehicles (reaching 95.7% of the plan). Total passenger volume reached more than 125 million, up 6.5% over the same period last year and accounting for over 56% of total passenger volume of the entire bus network. Monthly ticket output - an index reflecting passenger confidence and regular usage habits - has increased by more than 9% over the same period in 2024.
Transerco has rearranged the fleet of vehicles, facilitating the transition to electric buses and green energy vehicles. This is an important preparation step in both organization and infrastructure to adapt to the trend of environmentally friendly transportation that Hanoi is implementing.
The quality of vehicles and services has been significantly improved. The inspection and supervision of service quality has also been strengthened in a thematic direction, focusing on handling violations of vehicle technology, driving discipline, service attitude, revenue violations, parking violations, etc.
In the first 6 months of the year, the Corporation's customer service department received more than 60,000 calls and messages via Hotline, Zalo, and Fanpage channels. Fortunately, the amount of information praising has increased sharply compared to 2024. To keep up with digital media trends, Transerco has developed an additional TikTok channel to spread beautiful images, reflect positive activities and encourage people to use buses more.
Since January 2025, Transerco has put into operation 63 electric buses on 4 routes, meeting the pilot schedule assigned by the city. Not only stopping at changing vehicles, operating units also proactively build their own management processes, applying quality assessment criteria and new income mechanisms to create a clear difference in services compared to traditional buses. Records from reality show that electric buses have created a positive impression, receiving high appreciation and trust from passengers.
Transerco has also cooperated to invest and put into operation 132 charging stations at 5 locations managed by the unit. This is not only a strategic step to ensure the operation of electric vehicles, but also opens up a new business direction in the future.
Along with vehicle transformation, digital transformation is also identified as one of the strategic spearheads. In the first 6 months of the year, artificial intelligence (AI) technology has been applied to customer service, helping to receive, process and synthesize information on multiple platforms. The application of AI not only helps save time and improve management efficiency but also contributes to significantly improving the user experience.
In the last 6 months of the year, Transerco will focus on synchronously implementing solutions to improve the quality of bus services, towards stable and sustainable development. The focus is on reviewing the entire route network, proposing adjustments to suit actual needs, optimizing the journey and improving exploitation efficiency. Inspection and supervision work has been strengthened, especially for errors in service attitude, operation, parking stops and traffic compliance. The maintenance and repair of vehicles continue to be carried out according to plan, ensuring technical safety and fire prevention and fighting.
According to the roadmap for switching to electric buses and using green energy that is being urgently built, the goal is to implement synchronously from 2026. Digital technology and artificial intelligence will continue to be deeply applied in management and operation, customer care and service quality monitoring, ensuring safety, smoothness and compliance with requirements. The work of ensuring security, order, operational safety and natural disaster prevention and control has also been carefully prepared.
