The online community stirred the news that the female tourist reported more than 1 billion dong when booking at a fake fanpage of the resort in Ninh Binh.
According to the victim, fraudulent subjects using fake fanpage fake Minawa Chicken Resort in Ninh Binh, requesting transfer of deposit.
Basing on the reason for the wrong content of the transfer, the subject asked the guest to set up a VNPay account and constantly transferred money into it to prove finance.
In order to increase the reliability, the subject also introduced the victim of another person to pretend to be an accountant, call to guide how to make VNPAY account and cheat money. When the victim discovered he was cheated, the amount of money in the account disappeared and contacted.
Fraudulent booking raging online
Immediately after the story was posted, below the comment, some netizens also shared the same case. Many people were tricked to lose money because of gullibility and transfer of room deposits without careful checking.
Typically, at the end of 2024, the male customer named N.M.H was deceived by Kim Boi Serena Resort (Hoa Binh) Fanpage (Hoa Binh) with a deposit of more than 1.3 million VND. Den nay, du khach nay chua the lay lai tien.
Ms. Vu Thi Cam Hang, Manager of the Minawa Pana resort, said that after grasping the situation, the Management Board reported to the local authorities, thanks to the support support. Ms. Hang affirmed that the fanpage that guests who were cheated on money were fake, not owned by the resort.
"This is not the first time the accommodation facility has been fake by fanpage pages to cheat customers' money, affecting the reputation," Ms. Hang said.
Facing a continuous fraud, it affects the business, many hotels and resorts also have a headache seeking to overcome and prevent crooks.
Ms. Nguyen Thi Thanh Binh - Deputy General Manager of Serena Resort Kim Boi resort said that the fraudulent object has established fake fanpage, illegally using images, service information, resorts of official fanpage, Use information to deceive customers wishing to order services.
"The fake fanpage has copied and posted information about the service and resort from the official fanpage, for the purpose of fake, confusing information to attract interested customers and service. Cheating customers to transfer services and appropriate property, "Ms. Thanh Binh said.
Customers after texting the fake fanpage, has been impersonated by the administrator as the receptionist of the resort, introducing the service and then sending information for customers to transfer payment to buy room service .
As of February 2025, the resort has recorded nearly 10 cases of customers being fraudulent in this form, some tourists lost the amount of up to nearly 20 million.
Ms. Nguyen Thi Thanh Binh said: “This behavior not only causes serious losses to the reputation and image of our resort but also causes heavy damage and loss of customers' confidence. To ensure the strictness of the law, we hope the authorities are fiercely involved to strictly handle this fraud in accordance with the provisions of the law ”.
Recommendation for visitors
To avoid falling into a trap of fraud, visitors need to be really alert, do not book through social networks or fanpage not yet confirmed the owner.
“Customers should only transfer the service payment with the business bank account that has officially announced or registered with the state agency.
Most importantly, before proceeding to book, please carefully find out the information, contact directly via the hotline, the official website has notified to the Ministry of Industry and Trade for advice. If you find it cheap, deep discounts and be alert, ”said Nguyen Thi Thanh Binh.
According to Ms. Vu Thi Cam Hang, the time before the Lunar New Year, the resort representative reported the violation and collapsed a fake fanpage, but many other pages of the name continued to grow right after the New Year.
“Most of the tricked guests are those who book through fanpage. In particular, many pages offer booking packages at attractive prices and lower than the real price to attract customers, so many people are trapped. There are fanpage that is running ads, so it is higher than the real page, making visitors confused, ”Ms. Hang said.
Visitors are advised to search for the official website of the resorts, the list of hotline numbers or desk phones; Set through reputable platforms like Booking, Agoda, Traveloka ...
In addition, if the deposit, guests are notified to transfer the wrong content and are instructed to follow the steps to receive money, almost 99% is fraud. Please be alert and stop, do not continue to listen to objects to avoid losing larger amounts.
