Recently, media representatives of IPPG and Ms. Le Hong Thuy Tien officially responded that the Organizing Committee has tried to fulfill all requests from Ariana Grande.
"We are once again very sorry that we have not been able to do as planned. We would like to confirm that all preparations for the performance have been carefully completed, fully meeting the requirements and international standards set out" - said Ms. Le Hong Thuy Tien's media representative.
Ariana Grande's decision not to continue performing was officially announced and confirmed at 3:00 p.m. the same day (August 23) by the artist's management team due to his health condition not being allowed. Ariana Grande also apologized and promised to show her gratitude to the Vietnamese audience in the future.
It is known that Ariana Grande left Ho Chi Minh City at 11:00 p.m. on August 23, not as initially reported that she left Vietnam with her crew before announcing the cancellation of the show on her personal page.
In addition, Ms. Le Hong Thuy Tien also felt very sorry for this rare incident, and especially when she saw that tens of thousands of Ariana Grande's fans were disappointed and regretted.
As a representative from Phillip Nguyen's Company shared earlier, this is a program that the Organizing Committee has cherished for a long time and made great efforts over the past long time. Both Ariana Grande and the organizers really wanted the show to continue to go well, but the health of the famous female artist at that time would not have a good impact on the quality of the performance, so they made the unwanted decision as above.
In addition, all online tickets will be refunded as soon as possible through the Ticketbox.vn system as well as tickets purchased at the Organizing Committee's official sales channel.