In recent days, prolonged heavy rains have caused widespread flooding in many Central - Central Highlands provinces, severely affecting people's lives, transportation and communication.
On November 22, a representative of VinaPhone said that the unit is implementing a special support program for customers living in areas directly affected by floods. The program takes place from November 22 to November 29, 2025.
During the support period, customers in areas identified by authorities as flood areas will be given 100 minutes of domestic/national domestic calls and 15 GB of data used within 7 days.
"This is an urgent solution to help people stay in touch with their families, grasp instructions from the government and monitor weather warnings as well as disaster response plans" - VinaPhone representative said.
Not only providing a communication support package, VinaPhone also mobilizes all technical forces to ensure the network operates continuously 24/7 in harsh weather conditions.
The team of engineers is on duty at the site to quickly handle transmission incidents, increase coverage in areas with high communication needs or deep flooding, and supplement power sources and spare equipment for broadcasting stations when there is a widespread power outage.
At the same time, VinaPhone organizes many direct support points for people at transaction stores and mobile support points. People can charge their phone battery for free, repair or replace the SIM, check the device and restore the connection in the shortest time. Mobile support points are flexibly arranged in densely populated areas or isolated by floodwaters, ensuring that people always have a stable source of communication.
Call center 18001091 operates free of charge and continuously on July 24, increasing staff to receive and answer all requests from customers. Thanks to that, the communication channel between people, local authorities and network operators is always maintained, contributing to rescue work as well as conveying emergency information in a timely manner.
In particular, customers on the list of affected areas will receive a direct support notification message from VinaPhone.
Millions of arms turn to compatriots affected by storms and floods
Consecutive storms and floods caused by storms have caused many deaths, missing people, and injuries; many houses and production and business establishments have had their roofs blown off and suffered heavy damage. People across the Central and Northern mountainous provinces are struggling day and night to cope with floods and heavy losses in human lives and property that cannot be mentioned...
"A piece of food when hungry is worth a package when full", with the spirit of mutual love that has always been a beautiful image of the Vietnamese people, the Golden Heart Social Charity Fund calls on domestic and foreign philanthropists to join hands to share with people affected by floods to have food, clothing, shelter, students have books to go to school...
The Golden Heart Social Charity Fund would like to sincerely thank the precious feelings of agencies, businesses, and domestic and foreign philanthropists.
Please send any help to: Golden Heart Social Society Fund, No. 51 Hang Bo, Hoan Kiem, Hanoi. Phone: 024.39232756. Account number (STK): 113000000758 at Vietinbank Hoan Kiem Branch, Hanoi. STK: 0021000303088 - at Vietcombank - Hanoi Branch, STK: 12410001122556 - at BIDV - Hoan Kiem Branch. Or scan the following QR code:
