The network of more than 100 offices nationwide not only makes Generali easy to reach customers, but also ensures better quality consultation and customer care.
The rights settlement process is increasingly automated and fast thanks to a diverse and comprehensive digital ecosystem (including GenVita, Genova and Chatbot Nhu Y), with 80% of transactions conducted online. Customers only take an average of 2 minutes to submit the application, 30 minutes to receive a feedback and 48 hours to be paid after the application is approved.
Ms. Nguyen Phuong Anh, General Director of Generali Vietnam shared: Being honored in the Top 10 Prestigious Life Insurance Companies in 2025 not only brings pride but also a worthy recognition for the spirit of dedication and persistent efforts of the entire Generali team over the past time.
We believe that with the support of customers, Generali will continue to develop sustainably, improve service quality and contribute to building a transparent and modern insurance market for the long-term benefits of customers and the community.
