From direct guidance sessions in villages and hamlets, Ha Tinh Power Company has brought the EVN CSKH application closer to people, helping customers easily access electricity services on digital platforms, according to the Ha Tinh Provincial E-Portal.
Ms. Nguyen Thi Dung's family (Loc Ha commune) is one of the customers supported by electricity officials to install the application. After using EVN CSKH, she regularly monitors electricity consumption on her phone to promptly adjust the use of equipment, avoiding increasing invoices.
Similarly, Mr. Phan Anh Thau, owner of a business establishment in Truong Luu commune (Ha Tinh), said that linking multiple customer codes on the same account helps manage electricity purchase and sale contracts, monitor output, invoices and pay online more conveniently.
According to Ha Tinh Power Company, EVN CSKH integrates many utilities such as monitoring electricity output, checking indicators, invoices, power outage schedules, online payment, sending service requests and monitoring processing progress. The application is being tested nationwide by Vietnam Electricity Group from June 15, 2026, aiming to build a unified and modern electricity service platform.
To help people quickly access the application, electricity companies coordinate with local authorities to organize many guidance points at cultural houses and residential areas; and at the same time provide dedicated support to elderly customers or those who rarely use smartphones. This activity is also integrated with cashless payment programs and electricity bill collection points.
Only after one month of implementation, more than 15,000 customers in the area have been supported to install and use EVN CSKH. Mr. Nguyen Xuan Tuan, Vice Chairman of Truong Luu Commune People's Committee, assessed that bringing the application to residential areas helps people be more proactive when using electricity, reducing travel time and promoting the habit of using online public services.
According to Mr. Le Long Khanh, Head of Business Department of Ha Tinh Power Company, digital transformation is not only about applying technology but also about innovating service methods, helping customers access electricity services faster, more transparently and conveniently.
