Anonymous email boxes promote efficiency in Lam Dong border area

Phúc Khánh |

Lam Dong - An anonymous email hotline, helping Border Guards receive quick reports, coordinate with people to fight crime and protect border security.

Convenient denouncing of crimes with QR codes

On June 8, Lieutenant Do Van Hung - Team Leader of Mass Mobilization of Tuy Duc Border Guard Station said that the unit has sent working groups to each village and hamlet to coordinate with grassroots security forces and self-management groups to guide people to scan QR codes to send crime reports.

Cán bộ, chiến sĩ Bộ đội biên phòng tỉnh Lâm Đồng tuyên truyền những lợi ích của Hòm thư điện tử tới người dân vùng biên giới. Ảnh: Phúc Khánh
Cadres and soldiers of the Border Guard of Lam Dong province propagate the benefits of email boxes to people in border areas. Photo: Phuc Khanh

Up to now, in many villages and hamlets in Tuy Duc commune, posters printed with QR codes with the words "Anonymous email box" have become familiar.

With just a few operations on a smartphone, people can send information reflecting illegal acts to Tuy Duc Border Guard Station without having to report directly.

According to Lieutenant Do Van Hung, the border area is large, the population is dispersed, and travel conditions are difficult, so officers and soldiers must directly guide people; especially people in remote and isolated areas and the elderly, on how to use QR codes to send information.

Người dân vùng biên giới xã Tuy Đức làm quen với hòm thư điện tử thông qua mã QR. Ảnh: Phúc Khánh
People in the border area of Tuy Duc commune get acquainted with e-mails through QR codes. Photo: Phuc Khanh

In addition, the unit also integrates propaganda on the Vietnam Border Guard Law, the National Border Law, regulations on entry and exit, drug prevention and combat, and methods of activities of criminals on the border line.

Mr. Dieu Van, in Bu Boong hamlet, Tuy Duc commune, said that in the past, many people were reluctant to report because of the distance or worrying about revealing their identities.

Now, just a phone with internet connection can send information, so people are very agreeing and supporting.

Cán bộ, chiến sĩ Đồn biên phòng hướng dân người dân sử dụng hòm thư điện tử. Ảnh: Phúc Khánh
Officers and soldiers of Tuy Duc Border Guard Station guide people to use e-mail boxes. Photo: Phuc Khanh

Senior Lieutenant Colonel Dinh Hai Tinh - Commander of Tuy Duc Border Guard Station said that many people discovered illegal acts but were afraid of affecting relationships in the community, so they did not dare to report them.

The anonymous email box helps people feel more secure when providing information to functional agencies.

Contributing to maintaining security in border areas

After a period of implementation, the model has brought practical efficiency in ensuring security and order in border areas.

Bộ đội biên phòng gắn mã QR hòm thư điện tử tại các khu dân cư vùng biên giới. Ảnh: Phúc Khánh
Border Guards attach QR codes to email boxes in border residential areas. Photo: Phuc Khanh

According to statistics from Tuy Duc Border Guard Station, the unit has received 96 reports related to security and order, border protection management and law violations.

All information is verified, processed or coordinated with functional forces to resolve promptly.

Mr. Dieu Tieng, in Bu N'Drung hamlet (Tuy Duc commune) said that the model has helped people be bolder in providing information to functional forces.

Many people who knew about the incident before were afraid of retaliation and did not dare to report it. Now that their identities are kept confidential, people are more reassured, and everyone wants to contribute to keeping peace for the village and hamlet," Mr. Tieng shared.

Bộ đội Biên phòng tỉnh Lâm Đồng tuần tra, canh giữ vùng biện giới. Ảnh: Phúc Khánh
Border Guards of Lam Dong province patrol and guard the border area. Photo: Phuc Khanh

The highlight of the model is ensuring anonymity for information providers. All notifications are kept absolutely secret, without saving names, phone numbers or tracking senders.

Thereby helping people feel secure in coordinating with functional forces in the fight against crime.

From the initial effectiveness at Tuy Duc Border Guard Station, the Border Guard of Lam Dong province is continuing to replicate the model on border routes.

QR codes are arranged in many public places such as markets, schools, and cultural houses to create favorable conditions for people to reflect on the security and order situation.

Một đối tượng phạm pháp bị lực lượng Bộ đội Biên phòng Lâm Đồng bắt giữ. Ảnh: Bộ đội Biên phòng cung cấp
A lawbreaker arrested by the Lam Dong Border Guard force. Photo: Border Guard provided

Colonel Pham Thanh Hien - Head of the Political Department of the Border Guard of Lam Dong province assessed: "Anonymous email box" is a model suitable for the reality of border areas in the digital transformation era.

The model not only helps functional forces promptly grasp the local situation but also strengthens the connection between the Border Guard and the people.

Thereby, contributing to building a solid people's heart posture at the border of the Fatherland.

Phúc Khánh
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