Not directly contacting customers, but Electricity and Information Technology Telecommunications Company (EVNICT) is the unit that silently builds and operates technology platforms to serve the entire Vietnam Electricity Group (EVN).
Lao Dong Newspaper had an interview with Mr. Nguyen Minh Khiem - Director of EVNICT about the digital transformation imprints, the role of digital infrastructure and the driving force of the Company's development.
Every time people turn on the electrical switch, very few people imagine that behind it is a continuous operating digital system. What "link" is EVNICT taking on in that system?
- EVNICT is a link in EVN's chain of operations, providing information technology, telecommunications, network security and digital transformation services. The unit does not directly serve electricity customers but supports officials, engineers, workers and units throughout the Group.
It can be said that EVNICT builds and deploys technology platforms to support units in the Group to work more efficiently, thereby contributing to helping the power system operate safely and stably. When all backward systems are ensured, units in the electricity industry will have conditions to improve labor productivity, optimize costs and serve customers better.
After many years of digital transformation, according to you, what is EVNICT's biggest achievement for the technology platform and how has the electricity industry changed in serving customers?
- What people easily notice is that the quality of electricity services has changed a lot in recent years. The quality of electricity supply as well as the quality of customer service have been clearly improved. That is proof of EVN's process of improvement and digital transformation.
The electricity industry has strongly shifted from direct transactions to digital platforms. Customers can register for electricity use, look up information, track bills and receive notifications online, thereby saving time, improving management efficiency and power supply reliability.
In the coming time, what orientations does EVNICT have to continue to promote EVN's digital transformation?
- EVN is one of the enterprises that applied information technology very early. Throughout the formation and development process, the Group has always closely followed the technological trends of the world as well as the policies of the Party and the Government on digital transformation.
In the coming time, EVNICT will continue to promote digital transformation according to the orientations of the Party and Vietnam Electricity Group, especially Resolution No. 57-NQ/TW dated December 22, 2024 of the Politburo on breakthroughs in science, technology, innovation and national digital transformation.
We will continue to research and apply new technologies, while strengthening connections with national platforms and data systems to provide electricity users as well as EVN staff and employees with more modern, convenient and effective tools in electricity production, management, operation and supply.
Thank you, sir!
