On November 13, speaking at the Conference "Discussing measures to resolve complex complaints about security and order in new apartment buildings and urban areas in Hanoi City", Colonel Nguyen Thanh Long - Deputy Director of Hanoi City Police, emphasized: In recent times, the rapid urbanization rate, many housing projects implemented in a short time has set new requirements for management, operation and ensuring security and order. Some disputes are prolonged, involving many subjects, and can easily cause frustration if there is no timely guidance and orientation.

Therefore, units need to focus on clarifying the current situation, sharing practical experiences and proposing measures to form a unified approach, in accordance with management requirements in the current period.
Opinions at the conference all said that enhancing dialogue between residents, management boards, investors and authorities is an important solution to reduce frustration and prevent the incident from prolonging. At the same time, it is necessary to improve general guidelines and procedures to facilitate the handling of situations arising at the facility.
The work of ensuring security and order in new apartment buildings and urban areas not only requires compliance with the law but also requires consensus, sharing and close coordination of relevant parties. This is a place where a large number of people live, so all solutions must aim at harmonizing benefits, stabilizing people's lives and building a safe and civilized living environment.
Deputy Director of Hanoi City Police - Colonel Nguyen Thanh Long requested that in the coming time, units continue to maintain the form of exchanges and dialogues, promptly provide guidance to resolve arising issues at the grassroots level; and closely coordinate with local authorities to ensure consistency in the handling process. Propaganda work needs to be promoted in a approachable and easy-to-understand direction, helping residents and related units clearly understand legal regulations, thereby proactively coordinating to maintain security and order in the area.