According to the comments sent by people to the comments application of Da Nang City. At 11:30 a.m. on June 24, 2025, the citizen reported that he had contacted the Business Registration Office, Department of Finance via phone number.
However, the staff on duty did not explain clearly, had a harsh attitude and proactively turned off the phone when the discussion was not over. Citizens requested the authorities to re-examine this situation.
Responding to the above content, on July 19, the Department of Finance said it had seriously received the feedback, and at the same time sincerely apologized for the arising inconvenience, affecting the legitimate rights of citizens. The Department believes that the main reason for the overload and delays in handling documents is due to the local overload of the information technology system, especially during the period of restructuring the administrative apparatus according to the city's merger policy.
In addition, the Department also acknowledged that some technical processes and coordination of documents need to be reviewed and adjusted to better suit practical requirements. In the spirit of openness and responsibility, the Department has directed specialized departments and one-stop departments to improve the quality of document processing, coordinate with information technology operators to optimize the system, minimizing delays.
Notably, the Department has also requested to rectify and remind civil servants and public employees at the one-stop department about communication attitudes, ensuring due standards and politeness in the process of serving people and businesses.
