66 cases handled in one month is a remarkable number, but not enough to confirm that the situation of "bait" and soliciting has been solved to the root.
Noi Bai is the gateway to the Capital, and is also one of the first contact points for many international tourists with Vietnam.
A person who had just gotten off the plane, not yet familiar with the roads, language, and prices, was surrounded by many people who offered invitations, quoted prices, "took cars for them", and then found ways to resell customers to enjoy the difference.
Many cases of "overcharging" passengers have occurred, including foreign tourists.
The story is not about a few hundred thousand VND, but about the emotions and experiences of tourists when setting foot in Hanoi.
The hurt of being deceived and enticed will become a bad impression.
Competitive tourism through experience, international tourists can hardly forget the first feeling when they just arrived at the airport and were surrounded, solicited, and then deceived.
Therefore, handling 66 cases in one month is commendable, but not satisfactory.
Because, if today one group is handled, tomorrow another group appears, the penalty will only stop at a chase.
To handle it thoroughly, in addition to handling each case, it is necessary to clarify the repeat offender, the method of approaching passengers, the brokerage and transfer of passengers to other vehicles, and the responsibilities of relevant parties if signs of collusion are detected.
Where soliciting often occurs, control must be increased; where violations are detected many times, they must be handled more strictly according to regulations.
It is also necessary to look directly at one reason, there is demand, there is supply.
One of the loopholes for "bait" to approach passengers is that information about vehicles, pick-up points and service prices is not always easy enough to recognize, especially for international visitors coming to Vietnam for the first time. This lack of information creates opportunities for "bait".
Therefore, Noi Bai International Airport and transport service providers at the airport need to make official services the easiest to recognize, clear signs, clear passenger counters, public price lists, convenient ride-hailing applications, and tour guides present in the necessary places.
In particular, Noi Bai needs to consider combating soliciting not only as a task of security and order, but also as a task of protecting the destination brand.
An international airport must be civilized from the airport gate to when passengers get on the bus. Noi Bai must be the face of a friendly, transparent and respectful of tourists Vietnam.
Passengers do not need Noi Bai to issue penalty figures from time to time, but hope that one day when they step out of the station, no one will run after them to solicit them.
At that time, Noi Bai airport will truly deserve to be the gateway to a civilized Capital and a hospitable Vietnam.
