According to reflections from people in Dien Khanh commune, through the Zalo group, Dien Khanh Commune Health Station has announced the vaccination schedule to people in the area.
This parent's child's name is N.H. M, born on January 18, 2026, with permanent residence in Phu An Nam 1 village, Dien Khanh commune (former Dien An commune).
After the child was born, the Commune Health Station proactively contacted them by phone to confirm information.
By March 2026, the family received a vaccination notification. However, at this time, the facility did not have Rota vaccine and 5-in-1 vaccine, so the family proactively took their children to get 6-in-1 vaccine service.
In mid-April 2026, parents will continue to receive notifications about the regular vaccination schedule for the month.
The content of the notice does not mention the need to register in advance for the case of taking Rota vaccine.
On the morning of April 15, the family took the child to Dien Khanh Commune Health Station to drink Rota vaccine.
Here, an official named Ng refused on the grounds that his family had not registered in advance, so the station did not have available vaccines, and requested to return in May.
According to feedback, health officials said that other types of vaccines do not need to be registered in advance, but Rota vaccine must be registered for the station to prepare.
After the two sides exchanged, this official agreed to give the child the vaccine and said to use the dose of another child.
Believing that the procedure was not clear, parents requested medical staff to wear name tags when working; fully informing about the regulations related to vaccination.
At the same time, check whether or not there is a mandatory pre-registration regulation for Rota vaccine.
On April 23, Mr. Nguyen The Loc - Vice Chairman of Dien Khanh Commune People's Committee signed a document responding to the reflected content.
After receiving information, the locality requested the Health Station to report, explain and re-examine the entire vaccination process.
Through reports, the Commune Health Station has updated the list of children of vaccination age, developed plans and estimated the number of vaccines according to regulations.
However, in the process of deploying the first dose of Rotavin vaccine for children, medical staff did not fully explain and lacked flexibility in handling situations, leading to parental dissatisfaction.
The Commune People's Committee recognizes this as a shortcoming in management as well as communication and behavior skills of officials at Dien An station.
The locality has directed to draw experience for individuals and related departments. At the same time, it is requested to strengthen the code of conduct, improve the spirit of serving people, especially children, the elderly and vulnerable groups.
The Commune People's Committee said it will continue to review and improve the vaccination process, and fully publicize information for people to grasp in time.
At the same time, they hope that people will proactively coordinate to provide relevant documents so that the reception and vaccination can take place quickly and accurately.
