Complaints and accusations
Manage complaints and denunciations using digital transformation and AI applications
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The National Assembly Chairwoman requested to strengthen the management of complaints and denunciations by digital transformation and application of artificial intelligence (AI).
The authority of Chief Inspectors at all levels is assigned to advise on resolving complaints
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Chief Inspectors at all levels have the authority to conduct inspections, verifications, conclusions, and recommendations on complaint resolution under their authority when assigned.
Improving the capacity to resolve complaints and denunciations for commune-level authorities in Lao Cai
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Lao Cai - The Provincial People's Committee coordinates with the Government Inspectorate to open training classes to improve the capacity to resolve complaints and denunciations for commune-level authorities.
Inspectors must come to specific and clear results, avoiding formality
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Leaders of the Government Inspectorate requested that each inspection must lead to specific and clear results, avoiding formality.
Inspecting compensation and resettlement work where key projects pass through
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In the coming time, the Government Inspectorate will inspect compensation, support, and resettlement work where key projects pass through.
Supplementing regulations on online citizen reception
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The Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations has supplemented regulations on online citizen reception.
People are suddenly appointed as company directors without knowing
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Voters are worried about the situation of being taken advantage of as a company director or business owner without knowing it, leading to difficulties in administrative procedures.
General Secretary: Wards and communes must take responsibility if people still complain
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The General Secretary also requested that if it exceeds the authority, the authorities of wards and communes must report to superiors, the city, and the Central Government.
Resolutely resolve complex complaints and denunciations, speed up inspection progress
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The National Assembly requested to review and resolve the outstanding complicated complaints and denunciations, especially cases affected by changes in land.
Not allowing authorization to provide deputy receptionists to citizens
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The Government Inspector General said that the draft law continues not to allow authorization for deputy citizens' reception to enhance the responsibility of the head.
Permanent Vice Chairman of Lang Son Provincial People's Committee receives 2 new tasks
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Lang Son - Mr. Dinh Huu Hoc, Permanent Vice Chairman of the Provincial People's Committee, was assigned 2 new tasks.
The Chairman of the People's Committee at the commune level will have 3 additional tasks in receiving citizens
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The Chairman of the People's Committee at the commune level is decided to arrange a location to receive citizens outside the headquarters of the People's Committee of the commune; issue regulations on receiving citizens; assign a unit to advise on receiving citizens.
It is necessary to continue to regulate the responsibilities of National Assembly deputies in handling complaints and denunciations
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National Assembly Delegate Le Thanh Hoan proposed to continue regulating the responsibility of National Assembly deputies in receiving and handling complaints, denunciations and recommendations from citizens.
People coming to state administrative agencies to complain and report reduce by 28% and need to reduce further
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In 2025, 261,566 people will come to state administrative agencies to complain, denounce, petition, and reflect, a decrease of 28% compared to 2024.
The authority to resolve complaints of commune-level police chiefs
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Decree No. 224/2025/ND-CP of the Government has amended Clause 1, Article 5 of Decree No. 22/2019/ND-CP on the authority to resolve complaints of commune-level police chiefs.
