The People's Committee of Buôn Ma Thuột City has been and is focusing on comprehensive reform of administrative procedure settlement work. This process is linked to economic and social growth targets, gradually meeting the development requirements of the city.
To realize that goal, the People's Committee has issued plans and directives on administrative reform in a timely manner.
In particular, it has focused on solving specific issues while addressing existing shortcomings and limitations in administrative reform work.
Not only that, the City's Reception and Result Return Department has also equipped an online queue system and software to evaluate the satisfaction of citizens with the handling of their files.
The Youth Union members have been assigned to participate in supporting the queue number drawing, guiding citizens through procedures.
The City's Reception and Result Return Department has been invested with modern equipment such as computers, printers, and information retrieval machines. In addition, there is a system to evaluate the satisfaction of the people, a surveillance system, and other equipment, including full display boards of administrative procedures and suggestion boxes...
Mr. Vũ Văn Hưng, Chairman of the People's Committee of Buôn Ma Thuột City, emphasized: "To maintain our position as the top locality in administrative reform, we must first take measures to continue improving our indices and maintaining sustainable development. The specialized departments and wards must focus on addressing the weaknesses and existing shortcomings that have been pointed out.
Especially, in leadership and direction, we will continue to emphasize the responsibility of leaders. The heads of agencies and units must be responsible to the city leaders for the results of administrative reform in their agencies.
The administrative reform work will be linked to the evaluation and assessment of discipline and morality of officials, civil servants, and public employees. Personnel working in specialized fields must continue to come up with new, effective, and practical initiatives suitable for each locality and unit.
"The People's Committee will seriously criticize in writing the units with delayed files in 2024. In which, we will introduce a self-criticism for units with delayed files accounting for 3% or more (total number of received files of the unit - PV).
The heads of agencies and units must strengthen inspection and supervision of civil servants performing their assigned tasks; strengthen inspection of public service, improve public service ethics, and cultural behavior for officials and civil servants to contribute to satisfying citizens and businesses....", Mr. Hưng added.
In the first six months of 2024, the City's Reception and Result Return Department has received 7,288 files, and resolved 7,236 files.
Among them, 7,236 files were resolved ahead of schedule and on schedule, with no files resolved late. The Reception and Result Return Department of the wards and communes received 2,386 files, resolved 2,266 files, with no files resolved late.
Individuals and organizations coming to settle administrative procedures are warmly welcomed and guided in a polite and courteous manner...and have initially demonstrated effectiveness, gradually creating satisfaction for organizations and individuals.
