According to Gia Lai Provincial People's Committee, implementing the Government's direction on administrative procedure reform and improving the business environment, the province has implemented many breakthrough and synchronous solutions throughout the system.
In the context of operating the 2-level local government model, Gia Lai affirms its determination to build a service administration, creating a favorable, transparent and long-term stable investment environment for businesses.
The highlight is that the province conducted a 100% review of administrative procedures, reducing more than 55% of the resolution time, exceeding 25% compared to the Government's target and is one of the outstanding results nationwide.
The processing time for procedures related to investment - construction - environment - fire prevention and fighting has been sharply shortened. Specifically, all procedures for project implementation outside economic zones and industrial parks have been reduced from 242 days to 60 days; the time for issuing business registration certificates has been reduced from 3 days to 3 hours.
The province also promotes decentralization, authorization, and delegation of power associated with responsibility; promulgates policies to exempt and reduce fees and charges to encourage people and businesses to use online public services; restructures the land-tax interconnection process, sharply reduces the number of trips; simplifies procedures based on databases to move towards digital administration.
Improving the quality of the commune-level cadre team is also identified as an important foundation for the 2-level apparatus to operate effectively. Thanks to that, Gia Lai is in the leading group in the country in terms of service index for people and businesses.
Vice Chairman of Gia Lai Provincial People's Committee Lam Hai Giang affirmed that administrative reform is identified as a strategic breakthrough, a prerequisite for attracting investment and improving the province's competitiveness. He requested each cadre and civil servant to deeply understand the idea of putting people and businesses at the center of service.
According to Mr. Giang, the province is implementing an administrative procedure model "not dependent on administrative boundaries", meaning 100% of procedures can be carried out in any locality in the province through online public services. This model helps minimize travel time and compliance costs for people and businesses.
Currently, Gia Lai provides 1,088 full-service online public services and 1,122 partial public services. The rate of online applications reached 95.2%, of which 97.6% of applications were resolved on time. The index for serving people and businesses reached 96.63 points, ranking 2nd out of 34 provinces and cities, in the excellent group nationwide.
