Pursuant to Resolution No. 142 dated June 29, 2024 of the National Assembly; Resolution No. 108 dated July 10, 2024 of the Government: "Assigning responsibility to the People's Committees of provinces and cities: Hanoi, Ho Chi Minh City, Binh Duong province, Quang Ninh province to pilot the model of one-level public administrative service center under the provincial People's Committee as an administrative agency", it is expected that in early October 2024, the Hanoi City Public Administrative Service Center (Centre) will be launched. Currently, Hanoi is the first locality to complete the pilot project under the direction of the Prime Minister.
The pilot establishment of the Public Administration Service Center helps remove "bottlenecks" and resolve "congestion" in handling administrative procedures (especially in departments, branches and in areas such as: land, investment, planning, construction...).
After its establishment, the Centre aims to ensure the reception of administrative procedure records “without administrative boundaries”; access to services within a radius of less than 30 minutes of travel or a radius of no more than 5 km, support for administrative procedures 24/7 in the electronic environment, and direct transaction time of no more than 15 minutes/record.
This is a benefit that helps people and businesses to carry out administrative procedures at a single location instead of traveling to many different locations. This not only saves time but also reduces costs related to travel and transactions.
In addition, the establishment of the public administrative service center also helps to centralize and simplify administrative processes, increasing transparency. Procedures are carried out more quickly and clearly, minimizing corruption and negativity in management.
Not only that, through the integration of modern IT systems, the Public Administration Service Center promotes the digitalization of administrative processes; reduces paperwork, improves the efficiency of data management, and supports state management agencies in making quick and accurate decisions.
Through promoting the application of information technology, the average labor productivity in handling administrative procedures and socializing some tasks in the process of guiding, receiving and handling administrative procedures is expected to increase sharply:
The average file receiving productivity of 1 staff member on duty at the One-Stop Department in 1 year is expected to be at least 1,800 files in urban areas of the City; 1,200 files in rural areas; 800 files in remote, isolated, and especially difficult areas (except in cases where the total number of files received in the year/1 One-Stop Department is less than the above target).
Reduce waiting time for organizations and individuals to an average of 15 minutes/transaction; time for receiving and processing documents to at least 30 minutes/document by 2025.
Applying fast, efficient and transparent processes will increase people's and businesses' satisfaction with public administrative services; strengthen the trust of organizations and individuals in the government and state agencies.
