On the afternoon of August 23, the Ministry of Health's working group led by Prof. Dr. Tran Van Thuan, Deputy Minister of Health, worked with K Hospital leaders to grasp the situation and provide direction regarding the reported information. on social networks.
Prof. Dr. Le Van Quang, Director of K Hospital, said that as soon as there were reports about the hospital on social networks, K Hospital organized a meeting between the Board of Directors and the heads of departments and rooms and private meetings. with each Department of Internal Medicine, Surgery, Radiation, and functional departments as assigned to verify information reflected on social networks and at the same time disseminate and review promulgated regulations on professional work, spirit and attitude. , communicate with patients and their families.
Hospital Director Le Van Quang also said that after verification, the hospital discovered that among them there was an image of giving a doctor an envelope that happened in 2014. This medical staff was disciplined and transferred to another job. .
Also according to the Director of Hospital K, at present, there are many patients coming for treatment, overloading at all three treatment facilities, in which the radiotherapy department works continuously 23/24 hours.
Faced with this situation, the Hospital realized that there was a risk of negativity arising, so in recent times, the hospital has always corrected its service attitude, especially the work of preventing and combating negativity, thereby disciplining it. Some staff have inappropriate behavior and attitudes towards patients.
On August 19, immediately after receiving instructions from the leaders of the Ministry and Departments/Departments, the Hospital sent an official dispatch reporting the incident to the Ministry of Health; The hospital also reviewed the medical examination and treatment process and thoroughly grasped the spirit of medical ethics among all hospital staff. Along with that, the hospital invited the police and authorities to verify; Publicize the hotline numbers of all 3 establishments...
Deputy Minister of Health Tran Van Thuan emphasized that the spirit of the Ministry of Health is to clarify, publicize and strictly handle "no prohibited areas" if negative findings are detected.
Regarding the recent incident, the Deputy Minister directed that the hospital should closely follow the authorities to clarify and promptly inform the press agencies immediately after the results are available. Periodically collect opinions from patients, patients' families, and medical staff to promptly overcome shortcomings in the medical examination and treatment process, communication, behavior... Strengthen inspection and supervision of staff staff in performing their duties, strictly handling violations (if any).
“If the hospital receives any feedback from patients about the inappropriate attitude of medical staff, it will suspend work for 1-2 weeks to verify and clarify. In case the medical staff is found to be negative, disciplinary action will be taken," Prof. Dr. Le Van Quang emphasized.
Due to the large number of patients and limited facilities, doctors had to divide shifts/teams to care for patients. Therefore, the hospital director hopes that patients will comply with the regulations and avoid "interrupting" so that negative, disorderly, safe and secure situations will not occur within the hospital campus to ensure conditions for the team. Doctors examine and provide the best treatment for patients. In the near future, to meet the needs of medical examination and treatment, the hospital plans to purchase 4 more radiotherapy machines. The hospital also promoted work to strengthen lower levels to reduce the hospital's load and avoid negative incidents.
