Reader Truong Thi Nghia asked: "I and many relatives, acquaintances, and neighbors around the house all have the same situation as me, downloading the VNeID application to the phone but cannot use it, the application always reports that Connection to the system failed.
I researched online and learned that Iphone 5 and Iphone 6 phones like mine cannot use the VNeID application.
The Ministry of Public Security would like to ask, is it true that Iphone 5 and Iphone 6 cannot use the VNeID application?
I and many people who want to use the VNeID application encounter the above situation, how can I access the application?
Responding to this content on the Electronic Information Portal, the Ministry of Public Security said that due to security requirements, VNeID application software needs to run on IOS13 software or higher or Android 5.0 operating system, so citizens need to update it. Update the operating system to IOS13 version or higher or Android 5.0 operating system to meet the conditions.
In addition, citizens are recommended to download applications on Google's app store and APP Store, avoiding installing fake applications that lead to unusability.
