In the context of the technology industry continuously witnessing AI-related layoffs, Google Cloud CEO Thomas Kurian, the director of Indian origin, affirmed that artificial intelligence does not eliminate jobs but instead helps people achieve more achievements.
Mr. Kurian emphasized that AI should be seen as a empowerment tool, rather than a complete replacement.
Speaking to Big Technology news bulletin, Kurian said there is one thing in common between concerns about mass automation and the reality of AI deployment.
The purpose of AI is to improve human abilities, not completely replace humans, Mr. Kurian explained.
This view is similar to Google CEO Sundar Pichai, who said that earlier this year, Google engineers increased productivity by about 10% thanks to AI. According to Pichai, AI tools help simplify encryption and troubleshooting tasks, creating additional technical capabilities for employees.
Kurian takes an example of Google's customer interaction toolkit, which is an AI-powered customer service solution launched last year.
AI tools help manage previously overlooked customer requests, while allowing employees to focus on handling more complex problems.
It expands human capabilities, not replaces them, Kurian stressed.
However, this optimism controversy reports of Google laying off AI-related personnel. According to wired, more than 200 contract employees involved in developing Gemini chatbot have recently been cut.
These employees are hired through the processing company GlobalLogic, responsible for reviewing and editing Gemini's feedback to make the system respond more naturally and accurately.
Some contractors have expressed concern that they are training AI systems that can replace them, especially in the context of low wages and urgent project progress.
This incident sparked debate about how automation is reshaping jobs, even among the world's most advanced technology companies.
Although AI promises to improve productivity and create more technical capabilities, the dismissal of AI-related personnel has made many people skeptical about the real impact of the technology.
Meanwhile, Kurian and Pichai remain steadfast in their view that AI is not a threat to jobs but a human support tool, helping them achieve higher efficiency, solve more complex tasks and expand creativity.
The challenge is to balance AI application and human resource management, ensuring that technology brings real benefits to businesses and workers.
