On April 26, Techcombank Vietnam Technological and Commercial Joint Stock Bank successfully held its 2025 Annual General Meeting of Shareholders. The Congress approved all submissions and resolutions, including the 2025 business plan, the cash dividend plan of VND 1,000/share and the charter capital increase plan through the issuance of shares under the employee stock selection program (ESOP).
A series of financial impressions in 2024
Techcombank recorded impressive financial results in 2024, with total operating income increasing by 17.3% and pre-tax profit increasing by 20.3% over the same period last year, exceeding the plan approved by the General Meeting of Shareholders.
The bad debt ratio (3-5 group) fell to 1.17%, while credit costs were controlled at 0.8% both of which were low in the industry. The cost of operating on revenue (CIR) ratio decreased to 32.7% compared to 33.1% last year, contributing to improving the profit margin on total equity (ROE) by 70 basis points, reflecting the effectiveness of cost control and the Bank's solid profitability.
In 2024, Techcombank also made its mark in the market with a series of initiatives to re- Localize customer value, redefine the financial industry in Vietnam such as "Techcombank Automatic Profit", "Techcombank Automatic Profit 2.0", customer-friendly platform "Techcombank Rewards", and design services specifically for retailers and retailers. Thanks to that, the credit of the parent bank increased to 20.85%, creating a new record for the non-term deposit balance (CASA) at VND231 trillion, an increase of 27% over the previous year, serving nearly 15.4 million customers.
According to NAPAS, with increased customer satisfaction, Techcombank continues to maintain its position as the No. 1 transaction bank in Vietnam in both issuance and payment aspects with about 15% market share.
Techcombank's brand has made a remarkable progress with the brand health index (BEI) increasing by 61%, becoming the bank with the strongest brand in Vietnam by the end of 2024. The Customer Engaged Index (NPS) reached 91 in the fourth quarter, ranking 2nd in the whole industry.
Previously, the Bank also announced positive business results in the first quarter of 2025 with LNTT reaching VND7.2 trillion, CASA balance of individual customers continues to increase, and key performance indicators remain stable. NAPAS market share also continued to increase to 17.6% (issue price) and 16.4% (payment price). NPS in the first quarter of 2025 rose to No. 1, creating favorable conditions for Techcombank and its partners to continue expanding the ecosystem, improving services and customer experience.
Strategic vision in the digital age
Within the framework of the General Meeting of Shareholders, Chairman of the Board of Directors Ho Hung Anh and General Director Jens Lottner shared important strategic orientations for the next phase of Techcombank, in the context of the Vietnamese economy entering the digital era.
The bank's goal is to become the first bank to comprehensively apply AI, leading the digital transformation journey of the financial industry.
2025 prospects and approved issues
At the 2025 General Meeting of Shareholders, shareholders highly agreed with all submissions proposed by the Board of Directors. Notably, after paying the first cash dividend in 10 years in 2024 at VND 1,500/share (equivalent to VND 750/share after 100% adjustment to increase charter capital), shareholders approved the plan to divide cash dividends in 2025 at VND 1,000/share.
This continues to be the highest cash dividend announced in the large commercial banks sector, demonstrating Techcombank's internal strength and the confidence of the Board of Directors and Executive Board in upcoming sustainable operations.
The time and progress of implementation will be decided by the Board of Directors, ensuring compliance with legal regulations and actual conditions, optimizing benefits for shareholders.
In the context of many geopolitical challenges, shareholders also approved the 2025 business plan with a pre-tax profit target of VND 31,500 billion, up 14.4% compared to 2024. Outstanding credit is expected to reach VND 745,738 billion, up 16.4% or higher depending on the growth target granted by the State Bank of Vietnam.
Techcombank will manage deposit growth in line with credit to optimize accounting balance sheets. The target of controlling the bad debt ratio below 1.5% continues to be set. In addition, shareholders also approved a plan to issue 21,388,675 shares (equivalent to 0.30275% of outstanding shares) under the ESOP program to employees, contributing to retaining and encouraging talent in the organization.
