Vietbank's operating picture over the past 12 months has recorded many positive highlights: continuous growth in charter capital; cumulative increase in asset value and good growth rate; 2024 semi-annual profit achieved a relative ratio compared to the implementation time ratio, in which the second quarter result increased by 96.5% over the same period.
However, Vietbank's leadership is increasingly streamlined, contrary to the positive results that the system has brought. Vietbank's Executive Board has been reduced from 08 Deputy General Directors in October 2023 to 05 personnel responsible for managing the operations of the entire system. This affirms the operational and management capacity of General Director Tran Tuan Anh as well as the internal capacity of the human resources at Vietbank.
To build and strengthen the system's capacity framework, Vietbank is developing in parallel and ensuring a balance between recruitment and training. Ms. Nguyen Thi Thu Thuy - Deputy Director in charge of the Human Resources Development Center said: "The human resource strategy from the Board of Directors to the implementation decisions of the Executive Board for human resource development not only meets the human resource needs of the unit but also attracts high-quality talents, suitable for the reality at the Bank. We still have an advanced problem to solve periodically - how to increase income, benefits and employee engagement activities in a timely, regular and consistent manner".
Not only promoting human resource development, Vietbank's Board of Directors also invests in human resource training throughout the system. Last July, Vietbank's Board of Directors issued a Resolution on investing in the Training Center headquarters combined with Vietbank's transaction point in Ho Chi Minh City. Combined with modern facilities, it is Vietbank's practical support and long-term commitment to developing professional and technical capacity; strengthening professional ethics as well as improving customer care skills towards the goal of raising Vietbank's quality to 5-star standards from product quality to customer service experience.
On August 8, Vietbank launched the promotion program "Billion-dollar gifts - Happy Autumn" attracting the participation of thousands of people. After only one week of implementation, more than 5,000 online and direct gifts were sent by Vietbank to customers transacting at the counter and on online systems.
In addition to attractive incentives, Vietbank also improves service quality with a multi-platform customer care system and branded calls from 05.2024 to help customers feel secure when receiving calls as well as limit annoying calls.
On September 11, 2024, Vietbank launched a short film marking a new milestone for the Bank in its journey to improve service quality and care standards - aiming to serve customers and the Vietnamese people.
