Moving the Hanoi Business Office to a new location is one of Phu Hung Life's steps to improve operational capacity and customer service quality.
In the service industry, customer experience is often mentioned as an important measure of quality. Currently, more and more businesses believe that service quality is not only created from processes or products but also starts from the experience of the personnel team.
Recently, Phu Hung Life officially moved the Hanoi Business Office to the 18th floor, The Marc 88 Building, 88 Tran Thai Tong, Cau Giay ward, Hanoi. According to the business, investing in new workspaces is part of the orientation to improve the experience for the team, thereby contributing to improving the quality of customer service.
The new space is designed in an open direction, strengthening connectivity and supporting coordination between departments. The goal is not only to create a more favorable working environment but also to contribute to improving customer service efficiency.
Speaking at the opening ceremony, Ms. Yong Lai Yin - General Director of Phu Hung Life - said: "We believe that success is built from people, customers, the business team and all employees. That is also why we constantly invest to bring better experiences to all those who accompany Phu Hung Life.
According to Ms. Yong Lai Yin, when the team has better working conditions to connect, learn and develop, businesses also have more foundation to improve service quality for customers.
In the context of the increasingly competitive insurance industry, many businesses are shifting their focus from simply investing in facilities to investing in people and working experience. For Phu Hung Life, the new office is not only a workplace but also a space that is expected to create motivation for the team and contribute to improving the quality of customer service in the coming time.
