Viettel people stay up all night to fix the problem, keep contact for customers

Mimi Trần |

Prolonged floods caused many BTS stations to be deeply flooded, "Viettel soldiers" stayed up all night to fix the problem, ensure smooth communication for customers and serve the direction of natural disaster prevention and control.

Viettel Thanh Hoa: using information rescue boats and station rescue

Storm No. 5 Kajiki has made landfall in the North Central region and caused severe impacts in Thanh Hoa province. With strong gusts of wind from level 9 to 11, common rainfall of 200 to 300mm lasting from August 25 to 26 and currently continuing, causing many areas to be deeply flooded, landslides and locally isolated, posing a major challenge for rescue work and ensuring communication.

Anh: Viettel
Photo: Viettel

In Cam Thuy, Tho Xuan and Ha Trung, many BTS stations were deeply submerged in water. The technical team had to use boats to approach, move equipment out of the danger zone, and erect temporary barriers and deploy pumps to minimize damage. In mountainous districts such as Ba Thuoc, Quan Hoa, Thuong Xuan, landslides, cable breaks and the risk of flooding are still very high, forcing technical forces to be on duty 24/7.

Anh: Viettel
Photo: Viettel

From the night of August 25 to the morning of August 26, hundreds of Viettel Thanh Hoa officers and employees stayed up all night to fix the problem, weld each fiber optic cable in the rain, take advantage of the lunch box in the truck bed and continue to rescue. Thanks to that, the basic information network is still maintained to serve the direction of the government and the communication needs of the people.

Viettel Nghe An mobilizes 100% of forces to urgently fix the problem after the storm

Immediately after the storm's wind temporarily stopped, Viettel Nghe An mobilized 100% of its forces to urgently deploy rescue work and fix network incidents after the storm. According to preliminary statistics, the storm caused severe damage, disrupting services at many stations in Vinh area. To quickly restore the service, the technical team is urgently transporting the detonator to the locations of the power outage, determined to completely fix the problem as soon as possible.

Viettel Ha Tinh: 100% of male soldiers mobilized

From August 26, 100% of Viettel Ha Tinh's male soldiers have been mobilized, ready to mobilize support when ordered. At the station, the engine has been fully fueled and spare, ensuring smooth operation.

The spirit of proactiveness and prevention has been clearly demonstrated before the storm. "From noon on August 25, before the wind had yet to get in, we supported the station owner to tie the house and use water bags to reinforce and prevent the roof from blown off," said Comrade Le The Anh, an employee of the Sales Management Department - Viettel Ha Tinh Business Center on duty at the station.

Anh: Viettel
Photo: Viettel

Despite the storm, employees are still urgent but not shy. With the "combat experience" from many previous storms, the brothers all participated with the highest enthusiasm and proactiveness, determined to maintain the " blood of information" safe after the storm.

Proactively prevent natural disasters, many activities to support customers and people

As of 4:00 p.m. on August 26, 100% of Viettel stores in the area affected by storm No. 5 have resumed normal operations and are urgently repairing the damage. Immediately, 248 free battery charging points for customers were set up to support customers to stay in touch after the storm.

Anh: Viettel
Photo: Viettel

Sharing the difficulties with people in natural disasters, Viettel Telecommunications Corporation has implemented many support policies: Before the storm, implement a 50% promotion of card relocation value for 4 million VND for customers in areas directly affected by the storm. On the evening of August 26, 20,000 VND was added to the account for 10,000 VND for customers in areas deeply flooded and isolated by floodwaters. Account adding activities will be continuously updated to promptly support people to stay in touch during difficult times. On the morning of August 27, Viettel Telecom implemented a 50% traffic donation program to help more than 400,000 customers maintain communication when registering for ST15K and 5G30 packages.

Mimi Trần
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