Travel experience is increasingly perfect
According to Mr. Le Minh Triet - Director of Urban Railway One Member Limited Liability Company (HURC) - the unit directly operating and operating Metro Line No. 1, since being put into operation from December 22, 2024, this tram line has served more than 20 million passengers, an average of over 60,000 passengers/day, with peak holidays and Tet exceeding 110,000 passengers.
Along with the steady increase in passengers, the space in train cars and stations is also gradually being completed. From electronic board systems, itinerary information, basic amenities to flexible payment methods, the metro offers a modern and civilized travel experience.
Currently, Metro Line 1 has deployed a diverse automatic payment system, allowing passengers to choose from many different forms: Buying cards and paying in cash at automatic ticket vending machines; paying with bank cards (Mastercard, Visa, Napas) at ticket gates; using electronic wallets such as MoMo, ZaloPay, ShopeePay; or buying tickets on the HCMC Metro HURC application and using electronic QR codes to take trains.
At the same time, the city has gradually completed the transshipment system with 22 bus routes connecting 14 stations, coordinating to arrange private parking lots, helping passengers access the metro more conveniently.
In early 2026, 8 elevators were installed at 7 pedestrian bridges connecting to elevated stations, creating favorable access conditions for the elderly, people with disabilities and passengers carrying luggage.
However, Mr. Le Minh Triet acknowledged that because HURC is a newly established unit, the company must both organize the operation of the first metro line of Ho Chi Minh City and gradually complete the apparatus to adapt to new requirements and challenges.
Platform for the next metro lines
In 2026, Mr. Le Minh Triet said that HURC will continue to promote diversification of payment methods on trains, at stations and on digital platforms, helping passengers access services faster and more conveniently. The application of technology, towards cashless payments, not only improves travel experience, but also lays the foundation for smart transportation in Ho Chi Minh City.
Notably, the Ho Chi Minh City Department of Construction is planning to implement shared tickets between buses and metro in the first quarter of 2026, helping to save costs, facilitate intercommunication of public transport types, and gradually form a sustainable travel habit for people.
Through the operation of Metro Line 1, HURC company leaders said that they have drawn many important lessons learned, as a basis for receiving and operating the next urban railway lines, initially Metro Line 2 (Ben Thanh - Tham Luong).
Currently, HURC has a human resource team that has gone through practical operation, maintenance, and accumulated experience working with contractors in receiving, transferring technology and handling arising issues during exploitation.
Along with that, the company's organizational structure has been basically completed, meeting the conditions to continue developing specialized enterprises to serve new routes. In particular, HURC has completely mastered the work of charting train operations, building operating scenarios and proactively responding to possible situations and incidents.
